[rt-users] Modify Create Ticket display

[Kenneth Crocker]

Benjamin,


	I plugged in your code right at the top, just below the last comment 
and in front of the <init> and got the following error:

Error during compilation of 
/apps/rt/rt-3.6.6/local/html/Elements/EditCustomField:
Global symbol "$CustomFields" requires explicit package name at 
/apps/rt/rt-3.6.6/local/html/Elements/EditCustomField line 50, <GEN30> 
line 302.
Global symbol "$TicketObj" requires explicit package name at 
/apps/rt/rt-3.6.6/local/html/Elements/EditCustomField line 60, <GEN30> 
line 302.

	Not being much of a perl programmer (I don't even know if my comment 
line that I put in front of your code needs a %# or just a #) I'm not 
sure what I did wrong. I didn't change anything at all except adsd a 
comment line in front and after.


Kenn
LBNL

On 6/24/2008 12:35 AM, Benjamin Weser wrote:
> Hi Kenn,
> 
> I don't have the ultimate solution but I changed the behavior in that 
> way, that there will be one column of custom fields only instead of two. 
> This makes the look of RT much better. You just need to edit 
> /opt/rt3/share/html/Ticket/Elements/EditCustomFields (copy it into local 
> of course) and get rid of the code which divided the number of CFs into 
> two columns.
> 
> This is how my code now looks like above the <%INIT> section:
> 
> <table>
> % while (my $CustomField = $CustomFields->Next()) {
>  <tr id="CF-<%$CustomField->id%>-EditRow">
>    <td valign="top" class="labeltop">
>      <b><%$CustomField->Name%></b><br />
>      <!--<i><%$CustomField->FriendlyType%></i>-->
> %  if (my $msg = $m->notes('InvalidField-' . $CustomField->Id)) {
>        <em style="color: red"><% $msg %></em>
> %  }
>    </td>
>    <td class="entry"><& /Elements/EditCustomField,
>        Object => $TicketObj,
>        CustomField => $CustomField,
>        NamePrefix => $NamePrefix ,
>        Default => $m->notes('Field-' . $CustomField->Id),
>        &>
>    </td>
>  </tr>
> % }
> </table>
> 
> 
> Try this, it will make the sites more readable. Now it also makes more 
> sense to sort the CFs. Would be nice to add more widgets or get at least 
> a possibility to group a couple of CFs to reasonable categories but 
> unfortunately I don't have any time to hack this into RT.
> 
> Ben
> 
> 
> Kenneth Crocker schrieb:
>> To all,
>>
>>
>>     When my users go into the "new Ticket" screen to create a ticket, 
>> the custom fields that are available are scattered all over the place. 
>> I'd like to arrange them, somehow. I've gone to 
>> Configuration->Queues->Ticket Custom Fields and re-arranged the order 
>> of how they are to be displayed, but that just moves them up and down 
>> and THAT doesn't always work. How can I keep RT from squeezing them 
>> into the screen on the left or right of another field as well as get 
>> them in the right top-down order? Thanks in advance.
>>
>>
>> Kenn
>> LBNL
>>
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>