[rt-users] RT Create Ticket display screen

[Kenneth Crocker]

Kevin,


	Whenever I do an upgrade, I create a local version of whatever file I 
want to override as  "/..rt version directory../local/..." so that it 
looks just like "/..rt version directory../share/..." and any 
directory/file that I have override code for I copy over to 
"/...rt.../local/..." from "/ ..rt ../share/...". RT automatically goes 
looking to the "local" directory for overrides before it executes 
anything from "share". If RT will do that automatically, I save a little 
time and maintenance trouble by doing it that way. Hope this helps.

Kenn
LBNL

On 6/24/2008 7:56 AM, Kevin Freels wrote:
> Okay, I'm all for that, but I do not have a "local" directory in my
> install.
> 
> The only places I can locate from the install are:
> 
>  /etc/rt3             (site config indo)
>  /usr/local/etc/rt3   (contains an Authen-ExternalAuth dir with
>                        its own RT_SiteConfig.pm for LDAP auth)
>  /usr/share/rt3       (where the HTML code resides)
> 
> Is the "local" my /usr/local/etc/rt3 directory? 
> 
> I copied over the Create.html to /usr/local/etc/rt3/html/Tickets, mod'd
> it, but then got a 404 (since I had to move the original out of the
> way). So unless I'm missing something, this didn't work. 
> 
> I'm still up for a different way to do this other than mod'ing the .html
> code....
> 
> RT 3.6.5/FC8
> 
> ....k
> -=-=-=-  
> 
>> -----Original Message-----
>> From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
>> Sent: Tuesday, June 24, 2008 6:04 AM
>> To: Kevin Freels
>> Cc: Kenneth Crocker; rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] RT Create Ticket display screen
>>
>> It is best to make modifications in the local tree so that 
>> upgrades don't overwrite your changes.
>> See http://wiki.bestpractical.com/view/CleanlyCustomizeRT
> 
> <...SNIP...>
> 
>> --
>> Drew Barnes
>> Applications Analyst
>> Network Resources Department
>> Raymond Walters College
>> University of Cincinnati
>>
>>
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