[rt-users] AutoReply (without creating ticket) - RESOLVED

[Eric Tamme]

Eric Tamme wrote:
> I am approaching stopping spam from a different angle.  Basically I have 
> setup my RT install so that you have an RT user to be able to submit a 
> ticket.
> 
> For customers who dont have a username and send a support request via 
> email, I want to autoreply with a link that says some thing like
> 
>  "Could not load valid user!
> 
> go to http://blah.foo.com and enter your customer ID to create your 
> support account"
> 
> 
> Right now when I send email to from a non-valid user i get a response 
> "Could not load a valid user"  ... im trying to figure out where in the 
> code that is, b/c it doesnt seem to be in a template anywhere..
> 
> I also dont think i can create a template/scrip for this b/c a ticket is 
> never acutally being created.
> 
> Can some one tell me where/how i can accomplish this?
> 
> Thanks


I found it ...

/opt/rt3/lib/RT/Interface/Email.pm