[rt-users] AutoReply (without creating ticket)

[Lawrence McAbee]

Not in a template. It's in the code, lib/RT/Interface/Email.pm. You  
would have to override the Gateway and _NoAuthorizedUserFound routines  
to customize the email.

It's not in a tempalte because this error does not get to the point  
where a template would be applied.

-lcm

Quoting Eric Tamme <etamme at gentel.net>:

> I am approaching stopping spam from a different angle.  Basically I have
> setup my RT install so that you have an RT user to be able to submit a
> ticket.
>
> For customers who dont have a username and send a support request via
> email, I want to autoreply with a link that says some thing like
>
>   "Could not load valid user!
>
> go to http://blah.foo.com and enter your customer ID to create your
> support account"
>
>
> Right now when I send email to from a non-valid user i get a response
> "Could not load a valid user"  ... im trying to figure out where in the
> code that is, b/c it doesnt seem to be in a template anywhere..
>
> I also dont think i can create a template/scrip for this b/c a ticket is
> never acutally being created.
>
> Can some one tell me where/how i can accomplish this?
>
> Thanks
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-- 
Lawrence McAbee
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