[rt-users] Possible to extract 'To:' mail field?

[Jason A. Smith]

Hi Tom,

We have a Scrip which needs to look at some of the original email
headers, here is the portion which does the header extraction:

my $Transaction = $self->TransactionObj;
my $header = $Transaction->Attachments->First->GetHeader('To');
my @addr = Mail::Address->parse($header);
foreach my $addrobj (@addr) {
  my $addr = lc $RT::Nobody->UserObj->CanonicalizeEmailAddress($addrobj->address);
  # $addr is now set to one of the To recipients.
}


~Jason


On Mon, 2008-03-03 at 13:26 +1030, Tom Lanyon wrote:
> Greetings,
> 
> For a queue which has multiple email addresses reaching it, we wish to  
> pull out statistics of which addresses are being used and set up some  
> custom fields based on it.
> 
> I could do this via a few extensions to rt-mailgate, but was wondering  
> if there's any way to extract the initial To field from the Ticket  
> object so I can do this in a Scrip?
> 
> Thanks,
> Tom
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