[rt-users] We found a merged ticket

[Mark Blackman]

On 3 Mar 2008, at 14:52, Mark Blackman wrote:

>
> On Feb 15, 2008, 11:50 AM, Jesse wrote:
>> Yep. it's not recursion. It's RT::Transaction::TicketObj which
>> should be
>> made smarter. Rather than loading a ticket by id, it should be
> loading
>> by id _and_ effective id. I'd love a patch.
>
> I'm seeing this issue as well (very long delays, 261 seconds to load
> a merged ticket).
>
> Any clues where I would fiddle with this? We're running the
> debian package, stable, so it's RT 3.6.1.
>
> Considering the original poster wrote in with RT 3.6.5, is an upgrade
> likely to help?

Hmm, seems that adding

@LogToSyslogConf = ( socket => 'native' ) unless (@LogToSyslogConf);

to RT_SiteConfig.pm sped up the merged ticket display from 260 seconds
to about 6 seconds.

probably still too many log messages being written for the reason
above I suppose.

- Mark


>
> - Mark
>
>
>
>
>
>
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