[rt-users] history of tickets?
Ruslan Zakirov
ruz at bestpractical.com
Tue Mar 4 15:32:15 EST 2008
If requestor is unprivileged then there is a box "More about xxxx" on
ticket's page. Have you seen it?
On Tue, Mar 4, 2008 at 11:25 PM, Greg Evans <gevans at hcc.net> wrote:
> Hello list,
>
> Is there a way to show a link for every ticket that has ever been created
> for a given user? What I am looking to do is add a history of all tickets
> to the "People" section.
>
> I have already added some things, but was not sure how I would go about
> adding this, or maybe there is a better way that I have not discovered yet?
>
>
> I was hoping for something like:
>
> Call History:
> Ticket # Subject Status
> 12345 Email Issue Resolved
> 13421 Connection Issue Resolved
> 14597 Wireless Issue Stalled
>
> The above would also be links to each ticket.
>
> Greg Evans
> Hood Canal Communications
> (360) 898-2481 ext.212
>
>
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--
Best regards, Ruslan.
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