[rt-users] history of tickets?

Ruslan Zakirov ruz at bestpractical.com
Tue Mar 4 15:32:15 EST 2008


If requestor is unprivileged then there is a box "More about xxxx" on
ticket's page. Have you seen it?

On Tue, Mar 4, 2008 at 11:25 PM, Greg Evans <gevans at hcc.net> wrote:
> Hello list,
>
>  Is there a way to show a link for every ticket that has ever been created
>  for a given user?  What I am looking to do is add a history of all tickets
>  to the "People" section.
>
>  I have already added some things, but was not sure how I would go about
>  adding this, or maybe there is a better way that I have not discovered yet?
>
>
>  I was hoping for something like:
>
>  Call History:
>  Ticket #       Subject              Status
>  12345          Email Issue          Resolved
>  13421          Connection Issue     Resolved
>  14597          Wireless Issue       Stalled
>
>  The above would also be links to each ticket.
>
>  Greg Evans
>  Hood Canal Communications
>  (360) 898-2481 ext.212
>
>
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-- 
Best regards, Ruslan.



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