[rt-users] Emailing tickets search result

[Eynat Nir Mishor]

Hi Jesse,

Was this feature published?

Thanks, Eynat

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Monday, 11 February 2008 12:27 PM
To: Eynat Nir Mishor
Cc: 'Todd Chapman'; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Emailing tickets search result




On Mon, Feb 11, 2008 at 11:05:00AM +0200, Eynat Nir Mishor wrote:
> That's my fallback.
> But I prefer a self-containing email rather than a link.

We have something kind of cool along these lines that we're working to
get opensourced. I'm hopeful that it will happen this week.


> Eynat
> 
> -----Original Message-----
> From: Todd Chapman [mailto:todd at chaka.net] 
> Sent: Monday, 11 February 2008 5:12 AM
> To: Eynat Nir Mishor
> Cc: Toby Darling; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Emailing tickets search result
> 
> Why don't you just email a link to a search so that it runs when clicked?
> 
> On 2/7/08, Eynat Nir Mishor <eynatnir2 at hotmail.com> wrote:
> > Thanks - it does the job, but it has two drawbacks:
> >
> > 1. It produces very simple textual output.  I would like to send a
richer
> > HTML output similar to how search results appear in RT.
> >
> > 2. It is hard to customize.  I would like to use a template mechanism
for
> > easy customization that my occur later in time.
> >
> > Eynat
> >
> > -----Original Message-----
> > From: Toby Darling [mailto:darling at ccdc.cam.ac.uk]
> > Sent: Wednesday, 06 February 2008 7:24 PM
> > To: Eynat Nir Mishor
> > Cc: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] Emailing tickets search result
> >
> > Hi
> >
> > > Example for usage: every night email the manager a list of all tickets
> > that
> > > were created in the past day and how they divide by current status.
> >
> > Simple command line:
> >
> > for s in open new resolved; do
> >    echo "=== $s ==="; rt list -s "created = 'today' AND status = '$s'";
> > done | mail ...
> >
> > LEGAL NOTICE
> > Unless expressly stated otherwise, information contained in this
> > message is confidential. If this message is not intended for you,
> > please inform postmaster at ccdc.cam.ac.uk and delete the message.
> > The Cambridge Crystallographic Data Centre is a company Limited
> > by Guarantee and a Registered Charity.
> > Registered in England No. 2155347 Registered Charity No. 800579
> > Registered office 12 Union Road, Cambridge CB2 1EZ.
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 

--