[rt-users] Making a field mandatory for ticket resolution.

[Sean]

So has anyone modified this to make time worked mandatory? Running RT 3.6.4 and would love to implement this, but like the previous poster, my JavaScript-fu is weak :-)

Are there plans to make time worked mandatory in other versions (maybe it already is in 3.6.5 or 3.6.6?)

Thanks.

----- Original Message ----
From: Jacob Helwig <Jacob at buschs.com>
To: RT-Users at lists.bestpractical.com
Sent: Tuesday, October 23, 2007 7:41:19 AM
Subject: RE: [rt-users] Making a field mandatory for ticket resolution.

It sounds like http://wiki.bestpractical.com/view/MandatorySubject could
be modified to do the checks that Huw is looking for.  Unfortunately, my
JavaScript-fu is weak, so I wouldn't be able to quickly/easily suggest a
way to do the needed modifications, but it sounds like it would be able
to provide a base/starting point.

-- 
Jacob Helwig
PC Technician
Busch's Help Desk
Desk: x35221
Direct: 734-214-8221

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Drew
Barnes
Sent: Tuesday, October 23, 2007 8:30 AM
To: Huw Selley
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Making a field mandatory for ticket resolution.

My boss wanted the same from me.  As a sledgehammer fix, I set it so
that any action taken on a ticket defaults to 10 min by editing
local/html/Ticket/Update.html

I'm sure there would be a way to add something to the UI (i.e. a
javascript snippet) but I've been pulled off onto other projects for the
moment.


Huw Selley wrote:
> Hi,
>
> My apologies if this belongs on rt-devel.
>
> I am currently using RT 3.6.3 in production and have had a request
from
> management to force users to update the 'Time Worked' field when
resolving a
> ticket.
>
> I could not spot anywhere in the UI to make a built-in field mandatory
so I
> guess I need to write a scrip to do this.
> My questions are:
>
> 1) Can I do this from the UI?
> 2) If not can someone point me in the right direction, I am happy to
write a
> scrip that runs OnResolve and checks that there is a value in the
timeworked
> field but I am unsure how to warn the user that they have not filled
in a
> value (or does RT take care of that for me?)
>
> Thanks in advance
>
> Huw
>
>
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SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

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    Email us at sales at bestpractical.com or call us at +1 617 812 0745.


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Buy a copy at http://rtbook.bestpractical.com


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