[rt-users] Mail setup - forwarding from Exchange

[james machado]

Juan,

On your exchange server you need to make a new SMTP connector - go into
Exchange System Manager| Administrative Groups| MAIN (or your group name)|
Routing Groups | <same group as above> | Connectors  and then make a new
connector.  You will tell it that anything going to helpdesk at domain.com will
be sent to your RT server using the "forward all mail through this connector
to the following smart hosts".  Address space will let you set the address
space (domain) that you want to forward.

If the address you want to forward is in the same domain as your normal
email then you have a second choice which is to make an additional message
store, move the mail box of the email user into that message store and have
everything in that message store forwarded to your RT host.  This uses the
same idea as email Archiving.

Just remember it's Exchange so by definition it's a PITA.

James

On Wed, Mar 5, 2008 at 10:26 AM, Juan Mas <juan.mas at gmail.com> wrote:

> I'm running RT 3.6.6, and have it almost completed.  The problem Im
> running into is, I can't send e-mail to the server running it.  I have
> Exchange 2003 where the e-mail distribution list is set up which has
> helpdesk at servername.domain.com and helpdesk at domain.com listed as it's
> SMTP addresses.  When I send an e-mail to helpdesk, it bounces back
> with this message:
>
> The message could not be delivered because the recipient's destination
> email system is unknown or invalid. Please check the address and try
> again, or contact your system administrator to verify connectivity to
> the email system of the recipient.
> <  #5.1.2 SMTP; 550 Host unknown>
>
> The server running helpdesk is on Gentoo, and I have setup aliases
> according to the installation guide.  If I create a ticket from within
> the RT web interface, the ticket is created, and I receive a notice
> that the ticket has been created.
>
> Right now, Im not sure if I missed a step on the Exchange server or on
> the Linux server.  If you need more info, let me know.  Any
> suggestions would be much appreciated.   Thanks.
>
>
> --
> -Juan
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