[rt-users] Mail setup - forwarding from Exchange

[Juan Mas]

James, thanks!  That did it!  I think this normally would have worked
without having to set up a new connector, but since our default
connector for the domain uses an outside server for spam
filtering/monitoring, it didn't know this internal server existed,
which makes the message I was getting make sense.

On Wed, Mar 5, 2008 at 1:51 PM, james machado <hvgeekwtrvl at gmail.com> wrote:
> Juan,
>
> On your exchange server you need to make a new SMTP connector - go into
> Exchange System Manager| Administrative Groups| MAIN (or your group name)|
> Routing Groups | <same group as above> | Connectors  and then make a new
> connector.  You will tell it that anything going to helpdesk at domain.com will
> be sent to your RT server using the "forward all mail through this connector
> to the following smart hosts".  Address space will let you set the address
> space (domain) that you want to forward.
>
> If the address you want to forward is in the same domain as your normal
> email then you have a second choice which is to make an additional message
> store, move the mail box of the email user into that message store and have
> everything in that message store forwarded to your RT host.  This uses the
> same idea as email Archiving.
>
> Just remember it's Exchange so by definition it's a PITA.
>
> James
>
>
>
> On Wed, Mar 5, 2008 at 10:26 AM, Juan Mas <juan.mas at gmail.com> wrote:
>
> >
> >
> >
> > I'm running RT 3.6.6, and have it almost completed.  The problem Im
> > running into is, I can't send e-mail to the server running it.  I have
> > Exchange 2003 where the e-mail distribution list is set up which has
> > helpdesk at servername.domain.com and helpdesk at domain.com listed as it's
> > SMTP addresses.  When I send an e-mail to helpdesk, it bounces back
> > with this message:
> >
> > The message could not be delivered because the recipient's destination
> > email system is unknown or invalid. Please check the address and try
> > again, or contact your system administrator to verify connectivity to
> > the email system of the recipient.
> > <  #5.1.2 SMTP; 550 Host unknown>
> >
> > The server running helpdesk is on Gentoo, and I have setup aliases
> > according to the installation guide.  If I create a ticket from within
> > the RT web interface, the ticket is created, and I receive a notice
> > that the ticket has been created.
> >
> > Right now, Im not sure if I missed a step on the Exchange server or on
> > the Linux server.  If you need more info, let me know.  Any
> > suggestions would be much appreciated.   Thanks.
> >
> >
> > --
> > -Juan
> >
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-- 
-Juan