[rt-users] history of tickets?

[Ruslan Zakirov]

http://wiki.bestpractical.com/view/CleanlyCustomizeRT

On Fri, Mar 7, 2008 at 2:24 AM, Gene LeDuc <gleduc at mail.sdsu.edu> wrote:
> Hi Kevin,
>
>  Thanks for doing the legwork on this!  Does "overriding" these files work
>  the same as creating a local copy of a .pm file (ShowRequestor_Local) or is
>  there some other way to do it without modifying the original file?  It
>  seems to me that I tried this some time ago with another file and it didn't
>  work.
>
>  Thanks,
>  Gene
>
>
>
>  At 08:54 AM 3/5/2008, Kevin Falcone wrote:
>
>  >On Mar 5, 2008, at 11:30 AM, Greg Evans wrote:
>  >
>  > > Any ideas on how to make this behave the way that I would like it
>  > > to? Even
>  > > pointing me to a path/to/filename maybe?
>  >
>  >You can change this by overriding
>  >html/Ticket/Elements/ShowRequestor
>  >
>  >The FromSQL call controls the Status
>  >
>  >-kevin
>  >
>  > >
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>
>  --
>
> Gene LeDuc, GSEC
>  Security Analyst
>  San Diego State University
>
>  _______________________________________________
>
>
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>
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>
>
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-- 
Best regards, Ruslan.