[rt-users] RT principles

[Toth Milan]

Many thanks for inspirations Tod,

	my second question is if it is posible to change due date to be able  
work not just only with days but also with hours. I need to set up  
due time on tickets arived to queue to hours 4/8/12/24/....

Thanks in advance


On 9.3.2008, at 17:11, Todd Chapman wrote:

> Toth,
>
> Yes, it is possible to do what you ask. The most common way would be
> to use something like procmail to send the email to the proper queue
> address based on the sender's domain.
>
> This might help: http://www.geertvanderploeg.com/node/rt_procmail.html
>
> -Todd
>
> On 3/9/08, Toth Milan <milan at toth-online.com> wrote:
>> Hi Guys,
>>
>>         i'm new to RT and I have some questions. I would like to  
>> know if it
>>  is posible to have only one email address (hotline at support.tld) for
>>  recieving requests from customers and than delivering to queue based
>>  on requestor e-mail address? For example requests from *@cust1.tld
>>  goes to Queue-cust1 *@cust2.tld will go to Queue-cust2. It is  
>> posibel
>>  to do this? Thanks in advance
>>
>>  --
>>  Toth Milan
>>  milan at toth-online.com
>>  http://toth-online.com

--
Toth Milan
milan at toth-online.com
http://toth-online.com
+421/905/144 269