[rt-users] Autoreply stopped working

[Mathew]

Yes to both.

Mathew

Roy El-Hames wrote:
> Hi Matt;
> 
> Sorry to ask the obvious but I have falling to this trap many a times ..
> Is the template still there, and is the action on the script is still 
> set to On Create??
> 
> Roy
> 
> Mathew wrote:
>> We have recently encountered a situation where auto replies have 
>> stopped going out for all queues.  The only recent changes have been 
>> to the global scrip which sends them.
>>
>> It had been pointed out that when people are listed as Ccs on a ticket 
>> they don't get the content of an email.  I had modified the scrip to 
>> include those people but decided they didn't need the auto reply and 
>> only needed the content of the email.  I made another scrip to cover 
>> this instead.  After creating the second scrip I set the first one 
>> back to On Create Notify Requestors with Global Template: Autoreply.  
>> Since then, nothing goes out.
>>
>> I've verified that it isn't set to Disabled and that the Stage is 
>> TransactionCreate.
>>
>> Anyone else ever experience this and know what to do about it?
>>
>> Mathew
>>   
> 

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