[rt-users] CreateChildTicket

[Helmuth Ramirez]

Hi Matt,
  Sorry about the delayed response.  Here is I put mine, please note, I am far from being a Linux admin, or Perl programmer, so if this is 'dirty' my apologies in advance :)

/opt/rt3/local/html/Callbacks/child/Elements/ShowLinks

If I remember correctly, the 'child' folder I created myself to help me remember what it was.

Hope that helps some.


-----Original Message-----
From: Mathew [mailto:mathew.snyder at gmail.com] 
Sent: Friday, March 07, 2008 5:53 PM
To: Helmuth Ramirez
Cc: RT Users
Subject: Re: [rt-users] CreateChildTicket

I don't know what I'm doing wrong but the instructions I'm following don't want to work for me.

Helmuth Ramirez wrote:
> We're running 3.6.3, it shows up on under the Links section.  I am attaching a screenshot.
> 
> 
> 
> -----Original Message-----
> From: Mathew [mailto:mathew.snyder at gmail.com] 
> Sent: Friday, March 07, 2008 5:00 PM
> To: Helmuth Ramirez
> Cc: Kenneth Crocker; RT Users
> Subject: Re: [rt-users] CreateChildTicket
> 
> Which RT version are you using.  I tried it on 3.6.6 and it didn't want to work.  Where is the button supposed to be?
> 
> Helmuth Ramirez wrote:
>> Hi Matthew,
>>   We deployed it successfully following the instructions.  It works as
>> advertised :)
>>
>>
>>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com
>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mathew
>> Sent: Friday, March 07, 2008 12:36 PM
>> To: Kenneth Crocker
>> Cc: RT Users
>> Subject: Re: [rt-users] CreateChildTicket
>>
>> I'm referring to the the code provided on the wiki which implements a
>> button that allows the automatic creation of child tickets when creating
>> a ticket.  Not the built-in version which relies on manual creation of
>> links.
>>
>> Mathew
>>
>> Kenneth Crocker wrote:
>>> Mathew,
>>>
>>>
>>>     Exactly what do you mean by "implement"? The ability for the 
>>> relationships are already there and nothing needs to be done. We use
>> it. 
>>> It works fine. I have several queries that provide a list of tickets, 
>>> the queues they are in, their status, some CF info, and any
>> dependancies 
>>> whether they are Parent/Child, DependsOn/DependedOnBy. What kind of 
>>> difficulty are you having?
>>>
>>> Kenn
>>> LBNL
>>>
>>> On 3/6/2008 2:54 PM, Mathew wrote:
>>>> Has anyone implemented this successfully?
>>>>
> 
> 
> ------------------------------------------------------------------------
> 

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