[rt-users] CreateChildTicket

[Mathew]

Thanks to both you and Stephen.  I didn't think the path listed on the 
wiki page made much sense.

Mathew

Helmuth Ramirez wrote:
> Hi Matt,
>   Sorry about the delayed response.  Here is I put mine, please note, I am far from being a Linux admin, or Perl programmer, so if this is 'dirty' my apologies in advance :)
> 
> /opt/rt3/local/html/Callbacks/child/Elements/ShowLinks
> 
> If I remember correctly, the 'child' folder I created myself to help me remember what it was.
> 
> Hope that helps some.
> 
> 
> -----Original Message-----
> From: Mathew [mailto:mathew.snyder at gmail.com] 
> Sent: Friday, March 07, 2008 5:53 PM
> To: Helmuth Ramirez
> Cc: RT Users
> Subject: Re: [rt-users] CreateChildTicket
> 
> I don't know what I'm doing wrong but the instructions I'm following don't want to work for me.
> 
> Helmuth Ramirez wrote:
>> We're running 3.6.3, it shows up on under the Links section.  I am attaching a screenshot.
>>
>>
>>
>> -----Original Message-----
>> From: Mathew [mailto:mathew.snyder at gmail.com] 
>> Sent: Friday, March 07, 2008 5:00 PM
>> To: Helmuth Ramirez
>> Cc: Kenneth Crocker; RT Users
>> Subject: Re: [rt-users] CreateChildTicket
>>
>> Which RT version are you using.  I tried it on 3.6.6 and it didn't want to work.  Where is the button supposed to be?
>>
>> Helmuth Ramirez wrote:
>>> Hi Matthew,
>>>   We deployed it successfully following the instructions.  It works as
>>> advertised :)
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: rt-users-bounces at lists.bestpractical.com
>>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mathew
>>> Sent: Friday, March 07, 2008 12:36 PM
>>> To: Kenneth Crocker
>>> Cc: RT Users
>>> Subject: Re: [rt-users] CreateChildTicket
>>>
>>> I'm referring to the the code provided on the wiki which implements a
>>> button that allows the automatic creation of child tickets when creating
>>> a ticket.  Not the built-in version which relies on manual creation of
>>> links.
>>>
>>> Mathew
>>>
>>> Kenneth Crocker wrote:
>>>> Mathew,
>>>>
>>>>
>>>>     Exactly what do you mean by "implement"? The ability for the 
>>>> relationships are already there and nothing needs to be done. We use
>>> it. 
>>>> It works fine. I have several queries that provide a list of tickets, 
>>>> the queues they are in, their status, some CF info, and any
>>> dependancies 
>>>> whether they are Parent/Child, DependsOn/DependedOnBy. What kind of 
>>>> difficulty are you having?
>>>>
>>>> Kenn
>>>> LBNL
>>>>
>>>> On 3/6/2008 2:54 PM, Mathew wrote:
>>>>> Has anyone implemented this successfully?
>>>>>
>>
>> ------------------------------------------------------------------------
>>
> 

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