[rt-users] CreateChildTicket

[Drew Barnes]

That is, IIRC, the paths used on debian systems.

Mathew wrote:
> Thanks to both you and Stephen.  I didn't think the path listed on the 
> wiki page made much sense.
>
> Mathew
>
> Helmuth Ramirez wrote:
>   
>> Hi Matt,
>>   Sorry about the delayed response.  Here is I put mine, please note, I am far from being a Linux admin, or Perl programmer, so if this is 'dirty' my apologies in advance :)
>>
>> /opt/rt3/local/html/Callbacks/child/Elements/ShowLinks
>>
>> If I remember correctly, the 'child' folder I created myself to help me remember what it was.
>>
>> Hope that helps some.
>>
>>
>> -----Original Message-----
>> From: Mathew [mailto:mathew.snyder at gmail.com] 
>> Sent: Friday, March 07, 2008 5:53 PM
>> To: Helmuth Ramirez
>> Cc: RT Users
>> Subject: Re: [rt-users] CreateChildTicket
>>
>> I don't know what I'm doing wrong but the instructions I'm following don't want to work for me.
>>
>> Helmuth Ramirez wrote:
>>     
>>> We're running 3.6.3, it shows up on under the Links section.  I am attaching a screenshot.
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: Mathew [mailto:mathew.snyder at gmail.com] 
>>> Sent: Friday, March 07, 2008 5:00 PM
>>> To: Helmuth Ramirez
>>> Cc: Kenneth Crocker; RT Users
>>> Subject: Re: [rt-users] CreateChildTicket
>>>
>>> Which RT version are you using.  I tried it on 3.6.6 and it didn't want to work.  Where is the button supposed to be?
>>>
>>> Helmuth Ramirez wrote:
>>>       
>>>> Hi Matthew,
>>>>   We deployed it successfully following the instructions.  It works as
>>>> advertised :)
>>>>
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: rt-users-bounces at lists.bestpractical.com
>>>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mathew
>>>> Sent: Friday, March 07, 2008 12:36 PM
>>>> To: Kenneth Crocker
>>>> Cc: RT Users
>>>> Subject: Re: [rt-users] CreateChildTicket
>>>>
>>>> I'm referring to the the code provided on the wiki which implements a
>>>> button that allows the automatic creation of child tickets when creating
>>>> a ticket.  Not the built-in version which relies on manual creation of
>>>> links.
>>>>
>>>> Mathew
>>>>
>>>> Kenneth Crocker wrote:
>>>>         
>>>>> Mathew,
>>>>>
>>>>>
>>>>>     Exactly what do you mean by "implement"? The ability for the 
>>>>> relationships are already there and nothing needs to be done. We use
>>>>>           
>>>> it. 
>>>>         
>>>>> It works fine. I have several queries that provide a list of tickets, 
>>>>> the queues they are in, their status, some CF info, and any
>>>>>           
>>>> dependancies 
>>>>         
>>>>> whether they are Parent/Child, DependsOn/DependedOnBy. What kind of 
>>>>> difficulty are you having?
>>>>>
>>>>> Kenn
>>>>> LBNL
>>>>>
>>>>> On 3/6/2008 2:54 PM, Mathew wrote:
>>>>>           
>>>>>> Has anyone implemented this successfully?
>>>>>>
>>>>>>             
>>> ------------------------------------------------------------------------
>>>
>>>       
>
>