[rt-users] Merge Scrip/Template

[Jean-Sebastien Morisset]

Hi everyone,

I'd like to create a Scrip/Template for a merged ticket. I was thinking
of something like this for the Scrip:

Condition: User Defined
Action: Notify Requestors and Ccs
Template: Global template: Merged Ticket
Custom condition:
    return ( $self->TransactionObj->Type eq "Merge");

I'm not sure about the temnplate though... I'd like to reference the old
and the new ticket numbers and subjects. Something like:

    Ticket # with a subject of "Bobo" has been merged into ticket # with
    the subject "Something Else".

Any suggestions? :-)

Thanks,
js.
-- 
Jean-Sebastien Morisset, Sr. UNIX Administrator <jsmoriss at mvlan.net>