[rt-users] OnCreate NotifyAdminCcs

[mathew_ericson at agilent.com]

Rt-users,

 

I was wondering if you could help me - I am trying to develop a Scrip custom condition that will prevent notification if a "Owner: <owner>" field has been emailed in ticket creation. We are using RT to generate tickets via email and in some cases we assign the owner on submission - the entire team that is 'watching' the queue does not need to receive email about tickets that already have an owner.

 

OnCreateNotifyAdminCc

Condition: OnCreate

Action: Notify AdminCcs

Template: Global template: Transaction

Stage: TransactionCreate

 

Custom condition:

my $transactionType = $self->TransactionObj->Type;

my $ticketOwner = $self->TicketObj->Owner;

 

if ($transactionType eq 'Create') {

    return 1 if ($ticketOwner()->Id() != $RT::Nobody()->Id()); 

}

return 0;

 

Ultimately we only want to continue executing the script if the owner is NOT Nobody.

 

Regards Mathew

 

Mathew Ericson

IT Specialist (Systems Design)

Agilent Technologies, Inc.

+613 9210-5956 Tel

 

 

 

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