[rt-users] Showing custom fields with command line RT -[Pork]Email found in subject - [Pork] Email found in subject

[Stef Morrell]

Kevin,

Thanks - that works fine for me.

Ben, have you tried escaping the space on the command line?
 
eg

rt show ticket/1 -f id,queue,CF-Custom\ Field

regards

Stef
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________________________________

	From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ben
Robson
	Sent: 14 March 2008 00:34
	To: Kevin Falcone; RT Users
	Subject: Re: [rt-users] Showing custom fields with command line
RT -[Pork]Email found in subject - [Pork] Email found in subject
	
	

	Kevin,

	 

	Bingo!  (Actually I'm somewhat miffed I didn't think of this
before).  I don't supposed you know how to reference (using the CF-*
syntax) custom fields with spaces in their names?

	 

	BenR

	 

	From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
Falcone
	Sent: Friday, 14 March 2008 3:20 AM
	To: RT Users
	Subject: Re: [rt-users] Showing custom fields with command line
RT - [Pork]Email found in subject - [Pork] Email found in subject

	 

	 

	On Mar 13, 2008, at 11:06 AM, Ben Robson wrote:

	
	
	

	Stef,

	 

	I have been trying to work out this exact same thing for the
past week now, in fact I put a similar post to this maillist
approximately 3 days ago, with little assistance.

	 

	Thus far I have found the documentation that implies custom
fields can be referenced by 'CF-CustomFieldName'.  However my testing of
this results in nothing (at best I get a ':' where asking for Status
might give 'Status: open').

	 

	One thing I did find was that, in a documented example, if you
asked for a verbose show of a ticket it would show custom field values
along with the standard field values, however in my testing I only get
the standard fields being shown.

	 

	I am now wondering if something has been changed in command-line
rt that means the CF-CustomFieldName is still the correct syntax, but
that the command-line rt can't see custom-fields for display any more
(it can still search, but can't display them).

	 

	That syntax works here

	 

	rt-3.6.6$ ./bin/rt  show ticket/1 -f id,queue,CF-Testing

	id: ticket/1

	Queue: General

	CF-Testing: testing value

	 

	Perhaps the user bin/rt is logging in as lacks permissions?

	 

	-kevin

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