[rt-users] Showing custom fields with command line RT - [Pork]Email found in subject - [Pork] Email found in subject

[Ben Robson]

Kevin,
 
Bingo!  (Actually I'm somewhat miffed I didn't think of this before).  I
don't supposed you know how to reference (using the CF-* syntax) custom
fields with spaces in their names?
 
BenR
 
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Friday, 14 March 2008 3:20 AM
To: RT Users
Subject: Re: [rt-users] Showing custom fields with command line RT -
[Pork]Email found in subject - [Pork] Email found in subject
 
 
On Mar 13, 2008, at 11:06 AM, Ben Robson wrote:



Stef,
 
I have been trying to work out this exact same thing for the past week
now, in fact I put a similar post to this maillist approximately 3 days
ago, with little assistance.
 
Thus far I have found the documentation that implies custom fields can
be referenced by 'CF-CustomFieldName'.  However my testing of this
results in nothing (at best I get a ':' where asking for Status might
give 'Status: open').
 
One thing I did find was that, in a documented example, if you asked for
a verbose show of a ticket it would show custom field values along with
the standard field values, however in my testing I only get the standard
fields being shown.
 
I am now wondering if something has been changed in command-line rt that
means the CF-CustomFieldName is still the correct syntax, but that the
command-line rt can't see custom-fields for display any more (it can
still search, but can't display them).
 
That syntax works here
 
rt-3.6.6$ ./bin/rt  show ticket/1 -f id,queue,CF-Testing
id: ticket/1
Queue: General
CF-Testing: testing value
 
Perhaps the user bin/rt is logging in as lacks permissions?
 
-kevin
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