[rt-users] Since upgrading to 3.6.6 can only set owner of ticket to nobody
Geoff Roberts
geoff at apro.com.au
Mon Mar 17 00:05:31 EDT 2008
Hi,
Since upgrading to RT 3.6.6 the only option users have when setting
the owner of a ticket under "Basic" settings is "nobody".
Tickets created by the user do not have the user set as the owner when
using the "New ticket in" button at the top of the "home" page.
Even the root user has the same issue.
Existing tickets which already have an owner assigned will come up
with an option other than "nobody".
Interestingly, the "Quick ticket creation" section at the bottom of
the "home" page does have the user pre-selected as the owner.
Under 3.6.5, the user would at least have the option to select their
own ID as the owner of the ticket when changing the owner after the
ticket had been created.
I've attached output from "System Configuration" listing our perl
modules and versions.
We are also using RTFM 2.2.1.
The upgrade was a complete uninstall of 3.6.5 followed by a complete
re-install of 3.6.6 so the mason caches were created from scratch.
Any ideas as to what might be going wrong?
Kind regards,
Geoff
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Perl v5.8.8 under freebsd
Apache::Session v1.81;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::Lock::MySQL v1.00;
Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::MySQL v1.04;
AutoLoader v5.60;
base v2.07;
Benchmark v1.07;
bytes v1.02;
Cache::Simple::TimedExpiry v0.27;
capitalization v0.03;
Carp v1.04;
CGI v3.29;
CGI::Cookie v1.28;
CGI::Fast v1.07;
CGI::Util v1.5;
Class::Container v0.12;
Class::Data::Inheritable v0.06;
Class::ReturnValue v0.53;
Clone v0.27;
constant v1.05;
CSS::Squish v0.07;
Cwd v3.25;
Data::Dumper v2.121_08;
Date::Format v2.22;
Date::Parse v2.27;
DBD::mysql v4.005;
DBI v1.59;
DBIx::SearchBuilder v1.48;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.15;
Devel::StackTraceFrame v0.6;
Devel::Symdump v2.07;
Digest::base v1.00;
Digest::MD5 v2.36;
DynaLoader v1.05;
Encode v2.23;
Encode::Alias v2.07;
Encode::Byte v2.03;
Encode::CN v2.02;
Encode::CN::HZ v2.04;
Encode::Config v2.04;
Encode::Encoding v2.05;
Encode::Guess v2.02;
Encode::Unicode v2.05;
Errno v1.0901;
Exception::Class v1.23;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
FCGI v0.67;
Fcntl v1.05;
File::Basename v2.74;
File::Glob v1.05;
File::Path v1.08;
File::Spec v3.25;
File::Spec::Unix v1.5;
File::Temp v0.16;
FileHandle v2.01;
HTML::Element v3.21;
HTML::Entities v1.35;
HTML::Formatter v2.04;
HTML::FormatText v2.04;
HTML::Mason v1.33;
HTML::Mason::CGIHandler v1.00;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.56;
HTML::Scrubber v0.08;
HTML::Tagset v3.10;
HTML::TreeBuilder v3.21;
HTTP::Date v1.47;
I18N::LangTags v0.35;
I18N::LangTags::Detect v1.03;
I18N::LangTags::List v0.35;
integer v1.00;
IO v1.22;
IO::File v1.13;
IO::Handle v1.25;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.1;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.02;
IPC::Open3 v1.02;
lib v0.5565;
List::Util v1.19;
Locale::Maketext v1.10;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.64;
Locale::Maketext::Lexicon::Gettext v0.15;
Log::Dispatch v2.11;
Log::Dispatch::Base v1.09;
Log::Dispatch::File v1.22;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.74;
Mail::Field v1.74;
Mail::Field::AddrList v1.74;
Mail::Field::Date v1.74;
Mail::Header v1.74;
Mail::Internet v1.74;
MIME::Base64 v3.07;
MIME::Body v5.420;
MIME::Decoder v5.420;
MIME::Decoder::Base64 v5.420;
MIME::Decoder::NBit v5.420;
MIME::Decoder::QuotedPrint v5.420;
MIME::Entity v5.420;
MIME::Field::ContDisp v5.420;
MIME::Field::ConTraEnc v5.420;
MIME::Field::ContType v5.420;
MIME::Field::ParamVal v5.420;
MIME::Head v5.420;
MIME::Parser v5.420;
MIME::QuotedPrint v3.07;
MIME::Tools v5.420;
MIME::Words v5.420;
Module::Versions::Report v1.03;
overload v1.04;
Params::Validate v0.88;
PerlIO v1.04;
PerlIO::scalar v0.04;
POSIX v1.09;
re v0.05;
Regexp::Common v2.120;
Regexp::Common::delimited v2.104;
RT v3.6.6;
RT::FM v2.2.1;
RT::Interface::Email v2;
Scalar::Util v1.19;
SelectSaver v1.01;
Socket v1.78;
Storable v2.16;
strict v1.03;
Symbol v1.06;
Sys::Syslog v0.13;
Text::Autoformat v1.13;
Text::Quoted v2.02;
Text::Reform v1.11;
Text::Tabs v2005.0824;
Text::Template v1.44;
Text::Wrapper v1.01;
Time::HiRes v1.9707;
Time::JulianDay v2003.1125;
Time::Local v1.17;
Time::ParseDate v2006.0814;
Time::Timezone v2006.0814;
Time::Zone v2.22;
Tree::Simple v1.17;
UNIVERSAL v1.01;
UNIVERSAL::require v0.11;
URI v1.35;
URI::Escape v3.28;
URI::file v4.19;
URI::URL v5.03;
URI::WithBase v2.19;
utf8 v1.06;
vars v1.01;
warnings v1.05;
warnings::register v1.01;
XSLoader v0.06;
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