[rt-users] Since upgrading to 3.6.6 can only set owner of ticket tonobody

[Hoogstraten, Ton]

Geoff,

Check your Perl module dependencies. I had the same problem and it
turned out that perl-DBIx-SearchBuilder needed and update to the latest
version. Download the src tar.gz and do a 'configure' & 'make testdeps'
to see if you are missing modules required.

Regards,

Ton

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Geoff
Roberts
Sent: Monday, March 17, 2008 5:06 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Since upgrading to 3.6.6 can only set owner of
ticket tonobody

Hi,

Since upgrading to RT 3.6.6 the only option users have when setting the
owner of a ticket under "Basic" settings is "nobody".

Tickets created by the user do not have the user set as the owner when
using the "New ticket in" button at the top of the "home" page.

Even the root user has the same issue.

Existing tickets which already have an owner assigned will come up with
an option other than "nobody".

Interestingly, the "Quick ticket creation" section at the bottom of the
"home" page does have the user pre-selected as the owner.

Under 3.6.5, the user would at least have the option to select their own
ID as the owner of the ticket when changing the owner after the ticket
had been created.

I've attached output from "System Configuration" listing our perl
modules and versions.

We are also using RTFM 2.2.1.

The upgrade was a complete uninstall of 3.6.5 followed by a complete
re-install of 3.6.6 so the mason caches were created from scratch.

Any ideas as to what might be going wrong?

Kind regards,

Geoff