[rt-users] RT 3.6.4 poor query performance

[Mathew]

We have

Everyone: CreateTicket on two public facing queues

Privileged: CommentOnTicket, CreateTicket, SeeQueue, ShowOutgoingEmail, 
ShowTicket, ShowTicketComments, Watch on all queues

Unprivileged: CreateTicket, SeeQueue on one public facing queue (now 
that I think about it CreateTicket here seems redundant); ReplyToTicket, 
Watch on all queues.

Individual groups: AssignCustomFields, ModifyTicket, OwnTicket, 
ReplyToTicket, StealTicket, TakeTicket on only their corresponding queues.

Our unprivileged users need SeeQueue because we have a customer portal 
which requires it (we don't use the self-service interface).

Mathew

Ham MI-ID, Torsten Brumm wrote:
> Hi Matthew,
> 
> We have:
> 
> Everyone: CreateTicket
> Privileged: CreateSavedSearch, EditSavedSearches, LoadSavedSearch, ShowSavedSearches
> 
> Roles:
> 
> Requestor: ReplyToTicket, ShowTicket
> 
> The rest is done on a queue base.
> 
> OK, if i have now 1 Queue and grant to this queue 1 Group the right to OwnTicket, then the dropdown must have the member of this group (from my logical understanding) and definitve NO UNPRIVILEGED USERS i think!
> 
> Btw. We rolled back...
> 
> Torsten
> 
> 
> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
> 
> 

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