[rt-users] RT 3.6.4 poor query performance

[Richard Ellis]

Hi Guys,

I'm seeing the same thing. A lot more users in that dropdown than should 
be there.

I'll do the quick and dirty hack for now to get this working again.

Thanks

Richard


Mathew wrote:
> We have
>
> Everyone: CreateTicket on two public facing queues
>
> Privileged: CommentOnTicket, CreateTicket, SeeQueue, 
> ShowOutgoingEmail, ShowTicket, ShowTicketComments, Watch on all queues
>
> Unprivileged: CreateTicket, SeeQueue on one public facing queue (now 
> that I think about it CreateTicket here seems redundant); 
> ReplyToTicket, Watch on all queues.
>
> Individual groups: AssignCustomFields, ModifyTicket, OwnTicket, 
> ReplyToTicket, StealTicket, TakeTicket on only their corresponding 
> queues.
>
> Our unprivileged users need SeeQueue because we have a customer portal 
> which requires it (we don't use the self-service interface).
>
> Mathew
>
> Ham MI-ID, Torsten Brumm wrote:
>> Hi Matthew,
>>
>> We have:
>>
>> Everyone: CreateTicket
>> Privileged: CreateSavedSearch, EditSavedSearches, LoadSavedSearch, 
>> ShowSavedSearches
>>
>> Roles:
>>
>> Requestor: ReplyToTicket, ShowTicket
>>
>> The rest is done on a queue base.
>>
>> OK, if i have now 1 Queue and grant to this queue 1 Group the right 
>> to OwnTicket, then the dropdown must have the member of this group 
>> (from my logical understanding) and definitve NO UNPRIVILEGED USERS i 
>> think!
>>
>> Btw. We rolled back...
>>
>> Torsten
>>
>>
>> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann 
>> (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten 
>> Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: 
>> Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, 
>> Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: 
>> Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
>>
>>
>

-- 
Sun.com <http://www.sun.com> 	* Richard Ellis *
Technical Developer, .Sun eBusiness

*Sun Microsystems, Inc.*
Phone x(70) 24727/+44-1252-424 727
Fax +44 1252 420410
Email richard.ellis at Sun.COM
	sun.com

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