[rt-users] Ability to attach RTFM article at ticket creation

[Paul Choi]

Hello,

Is there a way to attach an RTFM article at the time of ticket creation 
via the web interface? I see that when we are replying only we can use RTFM.
We are using the web interface to create a ticket (kind of like an 
incident report) to notify partners and customers. And then they can 
respond to the ticket. I figure this is not a common way to use RTFM but 
I was wondering if anyone out there has done something like this.

-Paul Choi
Plaxo, Inc.