[rt-users] Ability to attach RTFM article at ticket creation

[Jesse Vincent]

On Mar 17, 2008, at 5:42 PM, Paul Choi wrote:

> Hello,
>
> Is there a way to attach an RTFM article at the time of ticket  
> creation
> via the web interface? I see that when we are replying only we can  
> use RTFM.
> We are using the web interface to create a ticket (kind of like an
> incident report) to notify partners and customers. And then they can
> respond to the ticket. I figure this is not a common way to use RTFM  
> but
> I was wondering if anyone out there has done something like this.
>

Hm. I've never seen that done before, but I'd love to take a patch.

Best,
Jesse

> -Paul Choi
> Plaxo, Inc.
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