[rt-users] Not sending Email and Tools menu failure
Robert Canary
rwcanary at ocdirect.net
Tue Mar 25 01:07:00 EDT 2008
I am get this error when I click on Tools.
Also, RT has stopped sending out emails. I am 99% sure these are
related. It was working fine, however, I don't know if RedHat updates
broke RT or what broke it. This is all I can find.
error: Undefined subroutine &Scalar::Util::weaken called at
/opt/rt3/lib/RT/Action/Generic.pm line 108.
context:
...
104: $self->{'TicketObj'} = $args{'TicketObj'};
105: $self->{'TransactionObj'} = $args{'TransactionObj'};
106: $self->{'Type'} = $args{'Type'};
107:
108: Scalar::Util::weaken($self->{'ScripActionObj'});
109: Scalar::Util::weaken($self->{'ScripObj'});
110: Scalar::Util::weaken($self->{'TemplateObj'});
111: Scalar::Util::weaken($self->{'TicketObj'});
112: Scalar::Util::weaken($self->{'TransactionObj'});
...
code stack: /opt/rt3/lib/RT/Action/Generic.pm:108
/opt/rt3/lib/RT/Action/Generic.pm:80
/opt/rt3/share/html/Tools/Offline.html:107
/opt/rt3/share/html/autohandler:215
The System Configuration:
Perl v5.8.5 under linux
Apache::Session v1.83;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::Lock::MySQL v1.00;
Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::MySQL v1.04;
AutoLoader v5.60;
base v2.06;
Benchmark v1.06;
bytes v1.01;
Cache::Simple::TimedExpiry v0.27;
Carp v1.03;
CGI v3.05;
CGI::Cookie v1.24;
CGI::Util v1.5;
Class::Container v0.12;
Class::Data::Inheritable v0.06;
Class::ReturnValue v0.53;
Clone v0.23;
constant v1.04;
Cwd v2.19;
Data::Dumper v2.121;
DBD::mysql v2.9004;
DBI v1.57;
DBIx::SearchBuilder v1.48;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.15;
Devel::StackTraceFrame v0.6;
Digest::base v1.00;
Digest::MD5 v2.33;
DynaLoader v1.05;
Encode v2.01;
Encode::Alias v2.00;
Encode::Config v2.00;
Encode::Encoding v2.00;
Errno v1.09;
Exception::Class v1.23;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
Fcntl v1.05;
File::Basename v2.73;
File::Glob v1.03;
File::Path v1.06;
File::Spec v3.25;
File::Spec::Unix v1.5;
File::Temp v0.14;
FileHandle v2.01;
Hook::LexWrap v0.20;
HTML::Entities v1.35;
HTML::Mason v1.36;
HTML::Mason::CGIHandler v1.00;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.56;
HTML::Scrubber v0.08;
HTTP::Server::Simple v0.27;
HTTP::Server::Simple::CGI v0.27;
HTTP::Server::Simple::CGI::Environment v0.27;
HTTP::Server::Simple::Mason v0.09;
I18N::LangTags v0.33;
I18N::LangTags::Detect v1.03;
I18N::LangTags::List v0.29;
integer v1.00;
IO v1.21;
IO::File v1.10;
IO::Handle v1.24;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.09;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.01;
IPC::Open3 v1.0106;
lib v0.5565;
List::Util v1.19;
Locale::Maketext v1.09;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.64;
Locale::Maketext::Lexicon::Gettext v0.15;
Log::Dispatch v2.18;
Log::Dispatch::Base v1.09;
Log::Dispatch::File v1.22;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.77;
Mail::Field v1.77;
Mail::Field::AddrList v1.77;
Mail::Header v1.77;
Mail::Internet v1.77;
MIME::Base64 v3.01;
MIME::Body v5.420;
MIME::Decoder v5.420;
MIME::Entity v5.420;
MIME::Field::ContDisp v5.420;
MIME::Field::ConTraEnc v5.420;
MIME::Field::ContType v5.420;
MIME::Field::ParamVal v5.420;
MIME::Head v5.420;
MIME::Parser v5.420;
MIME::QuotedPrint v3.01;
MIME::Tools v5.420;
MIME::Words v5.420;
Module::Versions::Report v1.03;
overload v1.01;
Params::Validate v0.88;
PerlIO v1.03;
PerlIO::encoding v0.07;
POSIX v1.08;
re v0.04;
Regexp::Common v2.120;
Regexp::Common::_support v2.101;
Regexp::Common::balanced v2.101;
Regexp::Common::CC v2.100;
Regexp::Common::comment v2.116;
Regexp::Common::delimited v2.104;
Regexp::Common::lingua v2.105;
Regexp::Common::list v2.103;
Regexp::Common::net v2.105;
Regexp::Common::number v2.108;
Regexp::Common::profanity v2.104;
Regexp::Common::SEN v2.102;
Regexp::Common::URI v2.108;
Regexp::Common::URI::fax v2.100;
Regexp::Common::URI::file v2.100;
Regexp::Common::URI::ftp v2.101;
Regexp::Common::URI::gopher v2.100;
Regexp::Common::URI::http v2.101;
Regexp::Common::URI::news v2.100;
Regexp::Common::URI::pop v2.100;
Regexp::Common::URI::prospero v2.100;
Regexp::Common::URI::RFC1035 v2.100;
Regexp::Common::URI::RFC1738 v2.104;
Regexp::Common::URI::RFC1808 v2.100;
Regexp::Common::URI::RFC2384 v2.102;
Regexp::Common::URI::RFC2396 v2.100;
Regexp::Common::URI::RFC2806 v2.100;
Regexp::Common::URI::tel v2.100;
Regexp::Common::URI::telnet v2.100;
Regexp::Common::URI::tv v2.100;
Regexp::Common::URI::wais v2.100;
Regexp::Common::whitespace v2.103;
Regexp::Common::zip v2.112;
RT v3.4.5;
RT::Interface::Email v1.02;
Scalar::Util v1.19;
SelectSaver v1.00;
Socket v1.77;
Storable v2.13;
strict v1.03;
Symbol v1.05;
Sys::Hostname v1.11;
Sys::Syslog v0.08;
Text::Autoformat v1.13;
Text::Quoted v2.02;
Text::Reform v1.11;
Text::Tabs v98.112801;
Text::Template v1.44;
Text::Wrapper v1.01;
Time::HiRes v1.9707;
Time::JulianDay v2003.1125;
Time::Local v1.1;
Time::ParseDate v2006.0814;
Time::Timezone v2006.0814;
Tree::Simple v1.17;
URI::Escape v3.28;
utf8 v1.04;
vars v1.01;
warnings v1.03;
warnings::register v1.00;
XSLoader v0.02;
RT Variables
RT::AmbiguousDayInPast 1
RT::BasePath /opt/rt3
RT::BinPath /opt/rt3/bin
RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm
RT::CommentAddress rwcanary at ocdirect.net
RT::CorrespondAddress rwcanary at ocdirect.net
RT::DatabaseHost localhost
RT::DatabaseName rt3
RT::DatabasePassword Password not printed
RT::DatabaseRTHost localhost
RT::DatabaseType mysql
RT::DatabaseUser rt_admin
RT::DateDayBeforeMonth 1
RT::DefaultSearchResultFormat '<B><A
HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A
HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
'<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>',
'<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
RT::EmailOutputEncoding utf-8
RT::EtcPath /opt/rt3/etc
RT::FriendlyFromLineFormat "%s via OCDirect Ticket Request" <%s>
RT::FriendlyToLineFormat "%s of ocdirect.net Ticket #%s":;
RT::LinkTransactionsRun1Scrip 1
RT::LocalEtcPath /opt/rt3/local/etc
RT::LocalLexiconPath /opt/rt3/local/po
RT::LocalPath /opt/rt3/local
RT::LogDir /var/log/rt
RT::LogToFile 1
RT::LogToFileNamed rt.log
RT::LogToScreen error
RT::LogToSyslog debug
RT::LogoURL /NoAuth/images/bplogo.gif
RT::LoopsToRTOwner 1
RT::MailCommand sendmailpipe
RT::MasonComponentRoot /opt/rt3/share/html
RT::MasonDataDir /opt/rt3/var/mason_data
RT::MasonLocalComponentRoot /opt/rt3/local/html
RT::MasonSessionDir /opt/rt3/var/session_data
RT::MaxAttachmentSize 10000000
RT::MaxInlineBody 13456
RT::MessageBoxWidth 72
RT::MessageBoxWrap HARD
RT::MinimumPasswordLength 5
RT::MyRequestsLength 10
RT::MyTicketsLength 10
RT::Organization ocdirect.net
RT::OwnerEmail rwcanary at ocdirect.net
RT::RTAddressRegexp ^rt\@ocdirect.net$
RT::RecordOutgoingEmail 1
RT::RedistributeAutoGeneratedMessages 1
RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm
RT::SendmailArguments -oi -t
RT::SendmailBounceArguments -f "<>"
RT::SendmailPath /usr/sbin/sendmail
RT::Timezone US/Central
RT::UseFriendlyFromLine 1
RT::VERSION 3.4.5
RT::VarPath /opt/rt3/var
RT::WebBaseURL http://mchn37.ocdirect.net:4400
RT::WebFlushDbCacheEveryRequest 1
RT::WebImagesURL /NoAuth/images/
RT::WebURL http://mchn37.ocdirect.net:4400/
RT::rtname ocdirect.net
Perl configuration
Summary of my perl5 (revision 5 version 8 subversion 5) configuration:
Platform:
osname=linux, osvers=2.6.9-55.0.9.elsmp,
archname=i386-linux-thread-multi
uname='linux hs20-bc1-5.build.redhat.com 2.6.9-55.0.9.elsmp #1 smp
tue sep 25 02:16:15 edt 2007 i686 i686 i386 gnulinux '
config_args='-des -Doptimize=-O2 -g -pipe -m32 -march=i386
-mtune=pentium4 -Dversion=5.8.5 -Dmyhostname=localhost
-Dperladmin=root at localhost -Dcc=gcc -Dcf_by=Red Hat, Inc.
-Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux
-Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads
-Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db
-Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio
-Dinstallusrbinperl -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less
-isr -Dinc_version_list=5.8.4 5.8.3 5.8.2 5.8.1 5.8.0'
hint=recommended, useposix=true, d_sigaction=define
usethreads=define use5005threads=undef useithreads=define
usemultiplicity=define
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=undef use64bitall=undef uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING
-fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE
-D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm',
optimize='-O2 -g -pipe -m32 -march=i386 -mtune=pentium4',
cppflags='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING
-fno-strict-aliasing -pipe -I/usr/local/include -I/usr/include/gdbm'
ccversion='', gccversion='3.4.6 20060404 (Red Hat 3.4.6-8)',
gccosandvers=''
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t',
lseeksize=8
alignbytes=4, prototype=define
Linker and Libraries:
ld='gcc', ldflags =' -L/usr/local/lib'
libpth=/usr/local/lib /lib /usr/lib
libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc
perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc
libc=/lib/libc-2.3.4.so, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version='2.3.4'
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E
-Wl,-rpath,/usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE'
cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib'
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
More information about the rt-users
mailing list