[rt-users] Not sending Email and Tools menu failure
Drew Barnes
barnesaw at ucrwcu.rwc.uc.edu
Tue Mar 25 08:26:23 EDT 2008
Force install Scalar::Util from CPAN. RedHat compiles it with the wrong
options.
Robert Canary wrote:
> I am get this error when I click on Tools.
>
> Also, RT has stopped sending out emails. I am 99% sure these are
> related. It was working fine, however, I don't know if RedHat updates
> broke RT or what broke it. This is all I can find.
>
> error: Undefined subroutine &Scalar::Util::weaken called at
> /opt/rt3/lib/RT/Action/Generic.pm line 108.
> context:
> ...
> 104: $self->{'TicketObj'} = $args{'TicketObj'};
> 105: $self->{'TransactionObj'} = $args{'TransactionObj'};
> 106: $self->{'Type'} = $args{'Type'};
> 107:
> 108: Scalar::Util::weaken($self->{'ScripActionObj'});
> 109: Scalar::Util::weaken($self->{'ScripObj'});
> 110: Scalar::Util::weaken($self->{'TemplateObj'});
> 111: Scalar::Util::weaken($self->{'TicketObj'});
> 112: Scalar::Util::weaken($self->{'TransactionObj'});
> ...
> code stack: /opt/rt3/lib/RT/Action/Generic.pm:108
> /opt/rt3/lib/RT/Action/Generic.pm:80
> /opt/rt3/share/html/Tools/Offline.html:107
> /opt/rt3/share/html/autohandler:215
>
>
> The System Configuration:
> Perl v5.8.5 under linux
> Apache::Session v1.83;
> Apache::Session::Generate::MD5 v2.1;
> Apache::Session::Lock::MySQL v1.00;
> Apache::Session::MySQL v1.01;
> Apache::Session::Serialize::Storable v1.00;
> Apache::Session::Store::DBI v1.02;
> Apache::Session::Store::MySQL v1.04;
> AutoLoader v5.60;
> base v2.06;
> Benchmark v1.06;
> bytes v1.01;
> Cache::Simple::TimedExpiry v0.27;
> Carp v1.03;
> CGI v3.05;
> CGI::Cookie v1.24;
> CGI::Util v1.5;
> Class::Container v0.12;
> Class::Data::Inheritable v0.06;
> Class::ReturnValue v0.53;
> Clone v0.23;
> constant v1.04;
> Cwd v2.19;
> Data::Dumper v2.121;
> DBD::mysql v2.9004;
> DBI v1.57;
> DBIx::SearchBuilder v1.48;
> DBIx::SearchBuilder::Union v0;
> DBIx::SearchBuilder::Unique v0.01;
> Devel::StackTrace v1.15;
> Devel::StackTraceFrame v0.6;
> Digest::base v1.00;
> Digest::MD5 v2.33;
> DynaLoader v1.05;
> Encode v2.01;
> Encode::Alias v2.00;
> Encode::Config v2.00;
> Encode::Encoding v2.00;
> Errno v1.09;
> Exception::Class v1.23;
> Exception::Class::Base v1.2;
> Exporter v5.58;
> Exporter::Heavy v5.58;
> Fcntl v1.05;
> File::Basename v2.73;
> File::Glob v1.03;
> File::Path v1.06;
> File::Spec v3.25;
> File::Spec::Unix v1.5;
> File::Temp v0.14;
> FileHandle v2.01;
> Hook::LexWrap v0.20;
> HTML::Entities v1.35;
> HTML::Mason v1.36;
> HTML::Mason::CGIHandler v1.00;
> HTML::Mason::Exception v1.1;
> HTML::Mason::Exception::Abort v1.1;
> HTML::Mason::Exception::Compilation v1.1;
> HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
> HTML::Mason::Exception::Compiler v1.1;
> HTML::Mason::Exception::Decline v1.1;
> HTML::Mason::Exception::Params v1.1;
> HTML::Mason::Exception::Syntax v1.1;
> HTML::Mason::Exception::System v1.1;
> HTML::Mason::Exception::TopLevelNotFound v1.1;
> HTML::Mason::Exception::VirtualMethod v1.1;
> HTML::Mason::Exceptions v1.43;
> HTML::Parser v3.56;
> HTML::Scrubber v0.08;
> HTTP::Server::Simple v0.27;
> HTTP::Server::Simple::CGI v0.27;
> HTTP::Server::Simple::CGI::Environment v0.27;
> HTTP::Server::Simple::Mason v0.09;
> I18N::LangTags v0.33;
> I18N::LangTags::Detect v1.03;
> I18N::LangTags::List v0.29;
> integer v1.00;
> IO v1.21;
> IO::File v1.10;
> IO::Handle v1.24;
> IO::InnerFile v2.110;
> IO::Lines v2.110;
> IO::Scalar v2.110;
> IO::ScalarArray v2.110;
> IO::Seekable v1.09;
> IO::Wrap v2.110;
> IO::WrapTie v2.110;
> IPC::Open2 v1.01;
> IPC::Open3 v1.0106;
> lib v0.5565;
> List::Util v1.19;
> Locale::Maketext v1.09;
> Locale::Maketext::Fuzzy v0.02;
> Locale::Maketext::Lexicon v0.64;
> Locale::Maketext::Lexicon::Gettext v0.15;
> Log::Dispatch v2.18;
> Log::Dispatch::Base v1.09;
> Log::Dispatch::File v1.22;
> Log::Dispatch::Output v1.26;
> Log::Dispatch::Screen v1.17;
> Log::Dispatch::Syslog v1.18;
> Mail::Address v1.77;
> Mail::Field v1.77;
> Mail::Field::AddrList v1.77;
> Mail::Header v1.77;
> Mail::Internet v1.77;
> MIME::Base64 v3.01;
> MIME::Body v5.420;
> MIME::Decoder v5.420;
> MIME::Entity v5.420;
> MIME::Field::ContDisp v5.420;
> MIME::Field::ConTraEnc v5.420;
> MIME::Field::ContType v5.420;
> MIME::Field::ParamVal v5.420;
> MIME::Head v5.420;
> MIME::Parser v5.420;
> MIME::QuotedPrint v3.01;
> MIME::Tools v5.420;
> MIME::Words v5.420;
> Module::Versions::Report v1.03;
> overload v1.01;
> Params::Validate v0.88;
> PerlIO v1.03;
> PerlIO::encoding v0.07;
> POSIX v1.08;
> re v0.04;
> Regexp::Common v2.120;
> Regexp::Common::_support v2.101;
> Regexp::Common::balanced v2.101;
> Regexp::Common::CC v2.100;
> Regexp::Common::comment v2.116;
> Regexp::Common::delimited v2.104;
> Regexp::Common::lingua v2.105;
> Regexp::Common::list v2.103;
> Regexp::Common::net v2.105;
> Regexp::Common::number v2.108;
> Regexp::Common::profanity v2.104;
> Regexp::Common::SEN v2.102;
> Regexp::Common::URI v2.108;
> Regexp::Common::URI::fax v2.100;
> Regexp::Common::URI::file v2.100;
> Regexp::Common::URI::ftp v2.101;
> Regexp::Common::URI::gopher v2.100;
> Regexp::Common::URI::http v2.101;
> Regexp::Common::URI::news v2.100;
> Regexp::Common::URI::pop v2.100;
> Regexp::Common::URI::prospero v2.100;
> Regexp::Common::URI::RFC1035 v2.100;
> Regexp::Common::URI::RFC1738 v2.104;
> Regexp::Common::URI::RFC1808 v2.100;
> Regexp::Common::URI::RFC2384 v2.102;
> Regexp::Common::URI::RFC2396 v2.100;
> Regexp::Common::URI::RFC2806 v2.100;
> Regexp::Common::URI::tel v2.100;
> Regexp::Common::URI::telnet v2.100;
> Regexp::Common::URI::tv v2.100;
> Regexp::Common::URI::wais v2.100;
> Regexp::Common::whitespace v2.103;
> Regexp::Common::zip v2.112;
> RT v3.4.5;
> RT::Interface::Email v1.02;
> Scalar::Util v1.19;
> SelectSaver v1.00;
> Socket v1.77;
> Storable v2.13;
> strict v1.03;
> Symbol v1.05;
> Sys::Hostname v1.11;
> Sys::Syslog v0.08;
> Text::Autoformat v1.13;
> Text::Quoted v2.02;
> Text::Reform v1.11;
> Text::Tabs v98.112801;
> Text::Template v1.44;
> Text::Wrapper v1.01;
> Time::HiRes v1.9707;
> Time::JulianDay v2003.1125;
> Time::Local v1.1;
> Time::ParseDate v2006.0814;
> Time::Timezone v2006.0814;
> Tree::Simple v1.17;
> URI::Escape v3.28;
> utf8 v1.04;
> vars v1.01;
> warnings v1.03;
> warnings::register v1.00;
> XSLoader v0.02;
>
>
>
> RT Variables
> RT::AmbiguousDayInPast 1
> RT::BasePath /opt/rt3
> RT::BinPath /opt/rt3/bin
> RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm
> RT::CommentAddress rwcanary at ocdirect.net
> RT::CorrespondAddress rwcanary at ocdirect.net
> RT::DatabaseHost localhost
> RT::DatabaseName rt3
> RT::DatabasePassword Password not printed
> RT::DatabaseRTHost localhost
> RT::DatabaseType mysql
> RT::DatabaseUser rt_admin
> RT::DateDayBeforeMonth 1
> RT::DefaultSearchResultFormat '<B><A
> HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A
> HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
> Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
> '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
> '<small>__ToldRelative__</small>',
> '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
> RT::EmailOutputEncoding utf-8
> RT::EtcPath /opt/rt3/etc
> RT::FriendlyFromLineFormat "%s via OCDirect Ticket Request" <%s>
> RT::FriendlyToLineFormat "%s of ocdirect.net Ticket #%s":;
> RT::LinkTransactionsRun1Scrip 1
> RT::LocalEtcPath /opt/rt3/local/etc
> RT::LocalLexiconPath /opt/rt3/local/po
> RT::LocalPath /opt/rt3/local
> RT::LogDir /var/log/rt
> RT::LogToFile 1
> RT::LogToFileNamed rt.log
> RT::LogToScreen error
> RT::LogToSyslog debug
> RT::LogoURL /NoAuth/images/bplogo.gif
> RT::LoopsToRTOwner 1
> RT::MailCommand sendmailpipe
> RT::MasonComponentRoot /opt/rt3/share/html
> RT::MasonDataDir /opt/rt3/var/mason_data
> RT::MasonLocalComponentRoot /opt/rt3/local/html
> RT::MasonSessionDir /opt/rt3/var/session_data
> RT::MaxAttachmentSize 10000000
> RT::MaxInlineBody 13456
> RT::MessageBoxWidth 72
> RT::MessageBoxWrap HARD
> RT::MinimumPasswordLength 5
> RT::MyRequestsLength 10
> RT::MyTicketsLength 10
> RT::Organization ocdirect.net
> RT::OwnerEmail rwcanary at ocdirect.net
> RT::RTAddressRegexp ^rt\@ocdirect.net$
> RT::RecordOutgoingEmail 1
> RT::RedistributeAutoGeneratedMessages 1
> RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm
> RT::SendmailArguments -oi -t
> RT::SendmailBounceArguments -f "<>"
> RT::SendmailPath /usr/sbin/sendmail
> RT::Timezone US/Central
> RT::UseFriendlyFromLine 1
> RT::VERSION 3.4.5
> RT::VarPath /opt/rt3/var
> RT::WebBaseURL http://mchn37.ocdirect.net:4400
> RT::WebFlushDbCacheEveryRequest 1
> RT::WebImagesURL /NoAuth/images/
> RT::WebURL http://mchn37.ocdirect.net:4400/
> RT::rtname ocdirect.net
> Perl configuration
>
> Summary of my perl5 (revision 5 version 8 subversion 5) configuration:
> Platform:
> osname=linux, osvers=2.6.9-55.0.9.elsmp,
> archname=i386-linux-thread-multi
> uname='linux hs20-bc1-5.build.redhat.com 2.6.9-55.0.9.elsmp #1 smp
> tue sep 25 02:16:15 edt 2007 i686 i686 i386 gnulinux '
> config_args='-des -Doptimize=-O2 -g -pipe -m32 -march=i386
> -mtune=pentium4 -Dversion=5.8.5 -Dmyhostname=localhost
> -Dperladmin=root at localhost -Dcc=gcc -Dcf_by=Red Hat, Inc.
> -Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux
> -Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads
> -Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db
> -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio
> -Dinstallusrbinperl -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less
> -isr -Dinc_version_list=5.8.4 5.8.3 5.8.2 5.8.1 5.8.0'
> hint=recommended, useposix=true, d_sigaction=define
> usethreads=define use5005threads=undef useithreads=define
> usemultiplicity=define
> useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
> use64bitint=undef use64bitall=undef uselongdouble=undef
> usemymalloc=n, bincompat5005=undef
> Compiler:
> cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING
> -fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE
> -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm',
> optimize='-O2 -g -pipe -m32 -march=i386 -mtune=pentium4',
> cppflags='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING
> -fno-strict-aliasing -pipe -I/usr/local/include -I/usr/include/gdbm'
> ccversion='', gccversion='3.4.6 20060404 (Red Hat 3.4.6-8)',
> gccosandvers=''
> intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
> d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
> ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t',
> lseeksize=8
> alignbytes=4, prototype=define
> Linker and Libraries:
> ld='gcc', ldflags =' -L/usr/local/lib'
> libpth=/usr/local/lib /lib /usr/lib
> libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc
> perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc
> libc=/lib/libc-2.3.4.so, so=so, useshrplib=true, libperl=libperl.so
> gnulibc_version='2.3.4'
> Dynamic Linking:
> dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E
> -Wl,-rpath,/usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE'
> cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib'
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
More information about the rt-users
mailing list