[rt-users] Intergrating wo MS Exchange

Wed Mar 26 14:40:09 EDT 2008

I don't want to create a user box on the exchange system and have RT
fetch the mail.

We are having a hard time getting the exchange to send email to RT.

I used MUTT to send an email to the email address configured in RT for
the Queue, but getting this error:

This is the error Mutt receives:

Date: Wed, 26 Mar 2008 14:36:32 -0400

From: Mail Delivery Subsystem <MAILER-DAEMON at nelsoncentos.protus.org>

To: <root at nelsoncentos.protus.org>

Subject: Returned mail: see transcript for details

Auto-Submitted: auto-generated (failure)

[-- Attachment #1 --]

[-- Type: text/plain, Encoding: 7bit, Size: 0.4K --]

The original message was received at Wed, 26 Mar 2008 14:36:32 -0400

from nelsoncentos.protus.org [127.0.0.1]

   ----- The following addresses had permanent fatal errors -----

<rt3test1 at protusrt.com>

    (reason: 550 Host unknown)

   ----- Transcript of session follows -----

550 5.1.2 <rt3test1 at protusrt.com>... Host unknown (Name server:
protusrt.com: host not found)

[-- Attachment #2 --]

[-- Type: message/delivery-status, Encoding: 7bit, Size: 0.3K --]

Reporting-MTA: dns; nelsoncentos.protus.org

Received-From-MTA: DNS; nelsoncentos.protus.org

Arrival-Date: Wed, 26 Mar 2008 14:36:32 -0400

Final-Recipient: RFC822; rt3test1 at protusrt.com

Action: failed

Status: 5.1.2

Remote-MTA: DNS; protusrt.com

Diagnostic-Code: SMTP; 550 Host unknown

Last-Attempt-Date: Wed, 26 Mar 2008 14:36:32 -0400

[-- Attachment #3 --]

[-- Type: message/rfc822, Encoding: 7bit, Size: 0.7K --]

Date: Wed, 26 Mar 2008 14:36:32 -0400

From: root <root at nelsoncentos.protus.org>

To: rt3test1 at protusrt.com

Subject: testing

User-Agent: Mutt/1.4.2.2i

kuqdgvliuegvega

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Steve
Anderson
Sent: Wednesday, March 26, 2008 1:16 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Intergrating wo MS Exchange

Easiest way:

Create a mailbox for RT's mail to go into. However you want to do this.

Install Fetchmail onto your RT server. (yum has it)

Configure Fetchmail to collect mail from your exchange server (POP3 or
IMAP)

Have your local MTA deliver the mail into RT.

I've had that working for the last couple of years now. Around 20,000
tickets so far.

The MTA I'm using is Exim, so I can use the exim filtering rules,
through its .forward for RT. I'm afraid I've got no how-to written up,
but there should be a reasonable amount of documentation out there on
how fetchmail works. And there's documentation on how to get local mail
into RT, using mailgate.

The fetchmail config I have is (in .fetchmailrc, in the RT users home
directory)

set postmaster "rt"

set bouncemail

set no spambounce

set properties ""

poll your.pop3.server

       user 'rt' there with password 'changed to save my blushes' is
'rt' here

Steve Anderson

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Nelson
Pereira
Sent: 26 March 2008 16:20
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Intergrating wo MS Exchange

Hi,

Just installed RT and was wondering if it's possible to interface to MS
Exchange?

If so, is there howtos or anything about setting it up?

RT is installed on a Centos5 box.

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