[rt-users] RT SLA Extensions

[Ruslan Zakirov]

It's already there. Just don't grant rights to see and/or modify the
field to other users. And I think it's even described in the doc.

http://search.cpan.org/~ruz/RT-Extension-SLA-0.01/lib/RT/Extension/SLA.pm#Access_control

PS: Don't forget to write to rt-users or rt-devel lists.

On Wed, Mar 26, 2008 at 7:10 PM, Carlos Silva <cmsilva at mobicomp.com> wrote:
> Hi Ruslan,
>
>  I've been charged with adapting our current RT infrastructure to better
>  meet our needs, and one of the requirements is support for SLA current
>  state tracking.
>
>  I've seen two modules on CPAN (Business::SLA and RT::Extension::SLA)
>  that look promising, but they don't match our needs because from what
>  I've understood their SLA tracking is made at the ticket level while we
>  would need something at the queue level as we don't want the ticket
>  requestor to choose the ticket corresponding SLA, but in it being
>  associated with the queue.
>
>  Do you have any plans to implement something like this for any future
>  versions, any suggestions on how to or accept patches for this? I'm
>  still getting my feet wet with RT.
>
>  Thank you for your time, regards.
>  Carlos Silva
>



-- 
Best regards, Ruslan.