[rt-users] Questions about User accounts.

[Greg Evans]

Good mid-morning (my time),

I am looking for a possible solution to what I see as a possible issue that
may arrive in our use of RT.

A good Example would be a family

Person	email address		Account
Dad 		dad at ourdomain.com		dad
Mom		mom at ourdomain.com		dad
Kid1		kid1 at ourdomain.com	dad
Kid2		kid2 at ourdomain.com	dad

That way when any one of them call and I enter any of those email addresses
as the requestor it would be associated with the account 'dad'

Is this possible? I haven't seen anything so far that makes it possible in
searching the wiki or google that would apply to my situation. I found
something that is LDAP based that might work, but we use NIS here at present
and we are not integrating that with RT. We will wait until the new LDAP
system is ready to do that.


Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212