[rt-users] Automatically sending e-mails using RT

[Gene LeDuc]

Hi Jeff,

If you haven't disabled global scrip #2 ("On Owner Change Notify Owner with 
template Transaction") then it should work out of the box.

If you've changed the template, the biggest gotcha is usually not leaving 
the first line of the template blank.  The blank line lets the mailer know 
where the headers end and the message body begins.  No blank line means no 
message body (and some pretty funky headers).

Regards,
Gene

At 11:46 AM 3/27/2008, Jeffrey J.D. Lee wrote:
>I cannot seem to have the scrips in RT send an e-mail to the new owner I 
>assign
>a ticket to. It seems like it should be pretty straight forward but.... no
>cigar. Any suggestions?
>
>-Jeff
>
>
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University