[rt-users] Automatically sending e-mails using RT

[Jeffrey J.D. Lee]

Tried to add a line to the beginning of the template and it still doesn't
trigger the sending of e-mail. It used to work, but for some reason it doesn't
work anymore. Any suggestions?

-Jeff

Quoting Gene  LeDuc <gleduc at mail.sdsu.edu>:

> Hi Jeff,
>
> If you haven't disabled global scrip #2 ("On Owner Change Notify Owner with
> template Transaction") then it should work out of the box.
>
> If you've changed the template, the biggest gotcha is usually not leaving
> the first line of the template blank.  The blank line lets the mailer know
> where the headers end and the message body begins.  No blank line means no
> message body (and some pretty funky headers).
>
> Regards,
> Gene
>
> At 11:46 AM 3/27/2008, Jeffrey J.D. Lee wrote:
> >I cannot seem to have the scrips in RT send an e-mail to the new owner I
> >assign
> >a ticket to. It seems like it should be pretty straight forward but.... no
> >cigar. Any suggestions?
> >
> >-Jeff
> >
> >
> >
> >_______________________________________________
> >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> >Community help: http://wiki.bestpractical.com
> >Commercial support: sales at bestpractical.com
> >
> >
> >Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >Buy a copy at http://rtbook.bestpractical.com
>
>
> --
> Gene LeDuc, GSEC
> Security Analyst
> San Diego State University
>