[rt-users] Automatically sending e-mails using RT
Kenneth Crocker
KFCrocker at lbl.gov
Thu Mar 27 17:43:41 EDT 2008
Jeffrey,
Please list the first 10 lines of your template.
Kenn
LBNL
On 3/27/2008 2:19 PM, Jeffrey J.D. Lee wrote:
> Tried to add a line to the beginning of the template and it still doesn't
> trigger the sending of e-mail. It used to work, but for some reason it doesn't
> work anymore. Any suggestions?
>
> -Jeff
>
> Quoting Gene LeDuc <gleduc at mail.sdsu.edu>:
>
>> Hi Jeff,
>>
>> If you haven't disabled global scrip #2 ("On Owner Change Notify Owner with
>> template Transaction") then it should work out of the box.
>>
>> If you've changed the template, the biggest gotcha is usually not leaving
>> the first line of the template blank. The blank line lets the mailer know
>> where the headers end and the message body begins. No blank line means no
>> message body (and some pretty funky headers).
>>
>> Regards,
>> Gene
>>
>> At 11:46 AM 3/27/2008, Jeffrey J.D. Lee wrote:
>>> I cannot seem to have the scrips in RT send an e-mail to the new owner I
>>> assign
>>> a ticket to. It seems like it should be pretty straight forward but.... no
>>> cigar. Any suggestions?
>>>
>>> -Jeff
>>>
>>>
>>>
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>>
>> --
>> Gene LeDuc, GSEC
>> Security Analyst
>> San Diego State University
>>
>
>
>
>
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>
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