[rt-users] RT Query - Ticket SQL
Ruslan Zakirov
ruz at bestpractical.com
Thu Mar 27 17:51:31 EDT 2008
You are the first one person who requested such functionality in UI.
On Fri, Mar 28, 2008 at 12:39 AM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
> Micah,
>
> I do not believe the '%' works in RT for Queue. Try it out. I get
> nothing. I guess if someone wants to see 15 or more queues that start
> with the same pre-fix in a search, they will have to add them one at a
> time, waiting for the screen to refresh each time and go from there.
> What an incredible waste of time.
>
>
> Kenn
> LBNL
>
>
>
> On 3/27/2008 1:39 PM, Micah Gersten wrote:
> > In SQL, you have to use % as a wildcard when doing a like query. If GL is a
> > prefix then you want to do Queue LIKE 'GL%'.
> >
> > Thank you,
> > Micah Gersten
> > Internal Developer
> > onShore Networks
> > www.onshore.com
> >
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
> > Crocker
> > Sent: Thursday, March 27, 2008 3:13 PM
> > To: rt Users
> > Subject: [rt-users] RT Query - Ticket SQL
> >
> > To all,
> >
> >
> > I don't believe I have seen any threads on this question, but if so,
> >
> > please forgive me. I just re-named a bunch of queues to include a prefix
> > so that if a particular group works with tickets in several queues, they
> > can create a query that asks for queues LIKE "XX-" instead of listing
> > each queue they want to search. So, I went to "advanced" and change the
> > SQL from (Queue = 'GL' OR Queue = 'AP' etc.) to Queue LIKE 'FS-' and I
> > got garbage. Didn't work at all. I tried a few variations like (Queue
> > LIKE 'FS') but to no avail. Does anyone have a list of the available
> > 'Ticket SQL' commands? Has anyone tried this and been successful? If so,
> > what did you code? Thanks.
> >
> >
> > Kenn
> > LBNL
> >
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>
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--
Best regards, Ruslan.
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