[rt-users] question about the RT email account

[John BORIS]

did you run newaliases after you setup the aliases file?

The web address http://localhost assumes that rt is set as the
DocumentRoot.

http://localhost/rt assumes that rt resides at /rt off of DocumentRoot.

This is set in httpd.conf. It is all based on how you setup your http
server.

>>> "Nelson Pereira" <npereira at protus.com> 03/27/08 4:08 PM >>>
I have setup my /etc/aliases like so for RT:

 

rt3test1: "|/opt/rt3/bin/rt-mailgate --queue Desktop --action correspond
--url http://localhost/rt"

 

so do I have to setup a user account on the NIX box with rt3test1 ?

 

as when users send emails to rt3test1 at protusrt.com, they get an error
back saying:

Your message did not reach some or all of the intended recipients.

      Subject:             test

      Sent:                 3/27/2008 5:02 PM

The following recipient(s) could not be reached:

      rt3test1 at protusrt.com on 3/27/2008 5:02 PM

            The e-mail system was unable to deliver the message, but did
not report a specific reason.  Check the address and try again.  If it
still fails, contact your system administrator.

            < mailgate-outbound.protus.com #5.0.0 X-Spam-Firewall; Name
service error for name=protusrt.com    type=A: Host not found>

 

And what about this URL?  To get to the RT panel, the url is actulaty 
http://localhost <http://localhost/>  ....  There is no /rt

Does that make a difference>?

 

 

Nelson Pereira 
Senior Network Administrator 

Protus IP Solutions Inc. 
npereira at protus.com 
phone: 613.733.0000 ext.528 
MyFax: 613.822.5083 
www.myfax.com 

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