[rt-users] question about the RT email account

[Nelson Pereira]

Yes I did run newaliases and also restarted the HTTPD and SENDMAIL.
Ok, forgot to change the URL, so I just did so... and typed
newaliases...

Sent another email to rt3test1 at protusrt.com while tail'ing the
/var/log/maillog and got this:


Mar 28 07:29:17 nelsoncentos sendmail[18286]: m2SBTH6q018286:
from=<npereira at protus.com>, size=10776, class=0, nrcpts=1,
msgid=<21044E8C915A7E43B90A1056127160F10CE820 at EXMAIL.protus.org>,
proto=ESMTP, daemon=MTA, relay=exchange2.protus.org [10.98.4.31]
Mar 28 07:29:18 nelsoncentos sendmail[18288]: m2SBTH6q018286:
to=<rt3test1 at protusrt.com>, delay=00:00:01, xdelay=00:00:01,
mailer=relay, pri=130776, relay=qa-dev-mail1-1.protusfax.com.
[192.168.2.30], dsn=2.0.0, stat=Sent (750729 message accepted for
delivery)

Yet, RT still does not show the message in the queue and no response
back to the sender...

So I don't need to setup a useraccount of rt3test1 in the centos box?
Just the alias should send the ticket to RT ?




Nelson Pereira 
Senior Network Administrator 

Protus IP Solutions Inc. 
npereira at protus.com 
phone: 613.733.0000 ext.528 
MyFax: 613.822.5083 
www.myfax.com 

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-----Original Message-----
From: John BORIS [mailto:jboris at adphila.org] 
Sent: Thursday, March 27, 2008 10:14 PM
To: rt-users at lists.bestpractical.com; Nelson Pereira
Subject: Re: [rt-users] question about the RT email account

did you run newaliases after you setup the aliases file?

The web address http://localhost assumes that rt is set as the
DocumentRoot.

http://localhost/rt assumes that rt resides at /rt off of DocumentRoot.

This is set in httpd.conf. It is all based on how you setup your http
server.

>>> "Nelson Pereira" <npereira at protus.com> 03/27/08 4:08 PM >>>
I have setup my /etc/aliases like so for RT:

 

rt3test1: "|/opt/rt3/bin/rt-mailgate --queue Desktop --action correspond
--url http://localhost/rt"

 

so do I have to setup a user account on the NIX box with rt3test1 ?

 

as when users send emails to rt3test1 at protusrt.com, they get an error
back saying:

Your message did not reach some or all of the intended recipients.

      Subject:             test

      Sent:                 3/27/2008 5:02 PM

The following recipient(s) could not be reached:

      rt3test1 at protusrt.com on 3/27/2008 5:02 PM

            The e-mail system was unable to deliver the message, but did
not report a specific reason.  Check the address and try again.  If it
still fails, contact your system administrator.

            < mailgate-outbound.protus.com #5.0.0 X-Spam-Firewall; Name
service error for name=protusrt.com    type=A: Host not found>

 

And what about this URL?  To get to the RT panel, the url is actulaty 
http://localhost <http://localhost/>  ....  There is no /rt

Does that make a difference>?

 

 

Nelson Pereira 
Senior Network Administrator 

Protus IP Solutions Inc. 
npereira at protus.com 
phone: 613.733.0000 ext.528 
MyFax: 613.822.5083 
www.myfax.com 

Refer your friends and colleagues to MyFax! 
Click here for more information.
<http://www.myfax.com/referral_program.asp>  

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