[rt-users] question about the RT email account

[Drew Barnes]

The e-mail system was unable to deliver the message, but did not report 
a specific reason.  Check the address and try again.  If it still fails, 
contact your system administrator.             < 
mailgate-outbound.protus.com #5.0.0 X-Spam-Firewall; Name service error 
for name=protusrt.com    type=A: Host not found>

That looks to be a problem unrelated to RT.  Host not found suggests a 
problem on your Exchange box.


Nelson Pereira wrote:
>
> I have setup my /etc/aliases like so for RT:
>
>  
>
> rt3test1: "|/opt/rt3/bin/rt-mailgate --queue Desktop --action 
> correspond --url http://localhost/rt"
>
>  
>
> so do I have to setup a user account on the NIX box with rt3test1 ?
>
>  
>
> as when users send emails to rt3test1 at protusrt.com 
> <mailto:rt3test1 at protusrt.com>, they get an error back saying:
>
> Your message did not reach some or all of the intended recipients.
>
>       Subject:             test
>
>       Sent:                 3/27/2008 5:02 PM
>
> The following recipient(s) could not be reached:
>
>       rt3test1 at protusrt.com on 3/27/2008 5:02 PM
>
>             The e-mail system was unable to deliver the message, but 
> did not report a specific reason.  Check the address and try again.  
> If it still fails, contact your system administrator.
>
>             < mailgate-outbound.protus.com #5.0.0 X-Spam-Firewall; 
> Name service error for name=protusrt.com    type=A: Host not found>
>
>  
>
> And what about this URL?  To get to the RT panel, the url is actulaty 
> http://localhost <http://localhost/> ….  There is no /rt
>
> Does that make a difference>?
>
>  
>
>  
>
> *Nelson Pereira*
> Senior Network Administrator
>
> Protus IP Solutions Inc.
> npereira at protus.com <mailto:npereira at protus.com>
> phone: 613.733.0000 ext.528
> MyFax: 613.822.5083
> www.myfax.com <http://www.myfax.com>
>
> Refer your friends and colleagues to MyFax!
> Click here for more information. 
> <http://www.myfax.com/referral_program.asp>
>
> 	
>
> www.MyFax.com <http://www.myfax.com>
>
>  
>
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