[rt-users] 500 Internal Server Error

[joseph blase]

Hi list,

We had our RT systems working for quite sometimes until recently we notice
that  if we access it's Ticket button it's being redirected(if it's the
right term) to https://helpdesk.domain.com/Search/Build.html and throw out
this "500 Internal Server Error" and  error logs contain as follow:

[Mon Mar 31 05:29:34 2008] [error] [client 10.110.18.5] FastCGI: comm with
server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi" aborted:
idle timeout (30 sec), referer: https://helpdesk.domain.com/
[Mon Mar 31 05:29:34 2008] [error] [client 10.110.18.5] FastCGI: incomplete
headers (0 bytes) received from server
"/usr/share/request-tracker3.6/libexec/mason_handler.fcgi", referer:
https://helpdesk.domain.com/
[Mon Mar 31 05:34:59 2008] [error] [client 10.110.18.5] FastCGI: comm with
server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi" aborted:
idle timeout (30 sec), referer: https://helpdesk.domain.com/
[Mon Mar 31 05:34:59 2008] [error] [client 10.110.18.5] FastCGI: incomplete
headers (0 bytes) received from server
"/usr/share/request-tracker3.6/libexec/mason_handler.fcgi", referer:
https://helpdesk.domain.com/

Although there's some listing coming on on google search for same
error,there's no concrete answer so might as well try my luck here.

We're using:

RT 3.6.1
on
Apache/2.2.3 (Debian 4.0) mod_fastcgi/2.4.2 mod_ssl/2.2.3 OpenSSL/0.9.8c
mod_perl/2.0.2 Perl/v5.8.8 Server


Thanks in advance,

 joseph
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