[rt-users] RT Query - Ticket SQL

[Ruslan Zakirov]

Patches are welcome.

On Tue, Apr 1, 2008 at 3:11 AM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
> Ruslan,
>
>
>         Any chance this feature can be added to the Search Builder?
>
>
>  Kenn
>  LBNL
>
>
>  On 3/27/2008 2:51 PM, Ruslan Zakirov wrote:
>
>
> > You are the first one person who requested such functionality in UI.
>  >
>  > On Fri, Mar 28, 2008 at 12:39 AM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
>  >> Micah,
>  >>
>  >>         I do not believe the '%' works in RT for Queue. Try it out. I get
>  >>  nothing. I guess if someone wants to see 15 or more queues that start
>  >>  with the same pre-fix in a search, they will have to add them one at a
>  >>  time, waiting for the screen to refresh each time and go from there.
>  >>  What an incredible waste of time.
>  >>
>  >>
>  >>  Kenn
>  >>  LBNL
>  >>
>  >>
>  >>
>  >>  On 3/27/2008 1:39 PM, Micah Gersten wrote:
>  >>  > In SQL, you have to use % as a wildcard when doing a like query.  If GL is a
>  >>  > prefix then you want to do Queue LIKE 'GL%'.
>  >>  >
>  >>  > Thank you,
>  >>  > Micah Gersten
>  >>  > Internal Developer
>  >>  > onShore Networks
>  >>  > www.onshore.com
>  >>  >
>  >>  > -----Original Message-----
>  >>  > From: rt-users-bounces at lists.bestpractical.com
>  >>  > [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
>  >>  > Crocker
>  >>  > Sent: Thursday, March 27, 2008 3:13 PM
>  >>  > To: rt Users
>  >>  > Subject: [rt-users] RT Query - Ticket SQL
>  >>  >
>  >>  > To all,
>  >>  >
>  >>  >
>  >>  >       I don't believe I have seen any threads on this question, but if so,
>  >>  >
>  >>  > please forgive me. I just re-named a bunch of queues to include a prefix
>  >>  > so that if a particular group works with tickets in several queues, they
>  >>  > can create a query that asks for queues LIKE "XX-" instead of listing
>  >>  > each queue they want to search. So, I went to "advanced" and change the
>  >>  > SQL from (Queue = 'GL' OR Queue = 'AP' etc.) to Queue LIKE 'FS-' and I
>  >>  > got garbage. Didn't work at all. I tried a few variations like (Queue
>  >>  > LIKE 'FS') but to no avail. Does anyone have a list of the available
>  >>  > 'Ticket SQL' commands? Has anyone tried this and been successful? If so,
>  >>  > what did you code? Thanks.
>  >>  >
>  >>  >
>  >>  > Kenn
>  >>  > LBNL
>  >>  >
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-- 
Best regards, Ruslan.