[rt-users] Enhancements and workflows that we have added

[Aaron Sallade]

Just in case these are of interest to anyone else-

Added a scrip and template that adds a reply to a DependedOnBy Parent
ticket when the child is resolved. Resolving a sub task (child) will add
a comment to the parent noting that the prerequisite is now complete, it
will also email the owner of the parent task.

Set the Row count of custom fields by type and or customfield ID. In our
implementation, single select boxes have a row height of 1 (making them
a drop down box) and text areas have a row height of 6, and a specific
multi select is set to 7 so that no scrolling is needed to view its
options.

Default values on custom fields. We modified the code so that the
"description" field in the custom field admin screen is used for the
default value of that custom field. This works regardless of the field
type, so for text, select boxes etc. 

Altered Priority and Aging. We modified aging so that it ages towards
Starts instead of Due. We also made it so that priority will increase by
1 for each day past the start date until it is resolved. Tickets with no
start date age with a priority increase of 1 per day.

We modified the "Timeline" module to use Start Date and Due Date as
opposed to Created and Resolved. This is more appropriate for project
management. We also added more verbose titles to the timeline items,
including ticket #'s. This creates a Project Management Gantt style
chart off of any search results where the tickets have at least a Starts
Date.

Most of these are mods/hacks to the source code that we overlayed in the
/local folder. If anyone is interested in the details I will post them
to the list.

-Aaron