[rt-users] 2 quick questions!

[Kenneth Crocker]

Andrew,


	We use 3.6.4 as well. It sounds like you haven't done much in the way 
of customizing your notification scrips. I don't know which ones you 
have available but you should have one similar to:

Condition: On Create
Action: Notify AdminCc (if that is you. If not make it Notify whomever 
(role) you are
Template: you pick.


	To be notified on any change, do you want that to be "change in status" 
or updated in any form? IF youwant to be notified when the ticket is 
updated in any form, you might just get inundated with email, your 
choice. But it should look something like:

Condition: On Status Change (or "On Transaction" for everything)
Action: Notify ????
Template: you pick

	For your second question; go to the scrip that is being triggered and 
change who gets notified. Hope this helps.


Kenn
LBNL

On 5/1/2008 3:13 AM, andrew fay wrote:
> Hi,
> 
> im using rt 3.6.4 on ubuntu.
> 
> 1) When a ticket comes in to the queue how can I set it up so I am 
> emailed so I know when things come in and then I want it to email me at 
> each update.
> 
> 2) When changing owner of a ticket.. how can I stop it from emailing the 
> requester about this change?
> 
> Thanks in advance!
> 
> Andy
> 
> 
> 
> 
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