[rt-users] Scripssssssss

[Kenneth Crocker]

IT GUT,


	Well, gee, that could be caused by MANY things. You could have the 
Action set to "Notify AdminCc, Cc, Requestors" and you happen to be in 
two of those roles for those tickets. IT COULD be That you are also on 
the ticket Cc's list and you have a scrip that notifies "Others". It 
would help a great in debugging if perhaps you would specify what scrips 
you have and who is in what roles for the Queue & Globally. Then we 
might be able to whittle down the possibilities.


Kenn
LBNL

On 5/1/2008 4:50 AM, IT GUY wrote:
> Dear All,
>  
> I always get two e-mail replies when ever a ticket is created via e-mail 
> in any queue. How can I stop
>  
> Thanks in advance,
> Yogesh
> 
> 
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