[rt-users] Scripssssssss

[IT GUY]

Hi....

I know now.........why I always received two emails for ticket creation. I
had enabled global scrip to autoreply the requestor when a ticket was
created. The default scrip for queue was also there. So ended up with two
mails in the Inbox.

IT GUY
Yogesh
SuBiSu CableNet
Baluwatar, Kathmandu
Nepal



On Sun, May 4, 2008 at 12:01 PM, IT GUY <itinfoguy at gmail.com> wrote:

> Thanks Kenn,
>
> But I guess my problem is not over yet. I created a new user in RT and
> allowed him rights to create a ticket in one of the queues. Well after the
> ticket creation, he too got the same e-mail twice.
>
> I could see that RT had recorded two outgoing messages. I haven't seen the
> notify others scrip. I'll have a look and let you know.
>
> One more thing that I would like to ask, isn't RT supposed to mail and
> report about new ticket to the watchers or whoever I assign as watchers in
> that queue.
>
>
> IT GUY
> Yogesh
>
>
>
> On Thu, May 1, 2008 at 9:59 PM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
>
> > IT GUT,
> >
> >
> >        Well, gee, that could be caused by MANY things. You could have
> > the Action set to "Notify AdminCc, Cc, Requestors" and you happen to be in
> > two of those roles for those tickets. IT COULD be That you are also on the
> > ticket Cc's list and you have a scrip that notifies "Others". It would help
> > a great in debugging if perhaps you would specify what scrips you have and
> > who is in what roles for the Queue & Globally. Then we might be able to
> > whittle down the possibilities.
> >
> >
> > Kenn
> > LBNL
> >
> >
> > On 5/1/2008 4:50 AM, IT GUY wrote:
> >
> > >  Dear All,
> > >  I always get two e-mail replies when ever a ticket is created via
> > > e-mail in any queue. How can I stop
> > >  Thanks in advance,
> > > Yogesh
> > >
> > >
> > >
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