[rt-users] RT 3.6.6 /w LDAP - Error: "Could not load a valid user"
Yvo van Doorn
yvo.vandoorn at gmail.com
Fri May 2 13:37:01 EDT 2008
Hey everyone,
I currently have RT 3.6.6 installed with the LDAP overlay. Everything
has been peachy but a change was recently made by a parting employee
to RT that impacted us negatively. The system no longer creates new
users if they aren't in RT but are in LDAP. This used to work. For
those that aren't in RT, they get an error like this one:
Subject: Could not load a valid user
Message:
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email (nsi at an.okaycompany.com).
You might need to grant 'Everyone' the right 'ReplyToTicket' for the
queue hr.
The queues do have the proper permissions assigned so that isn't where
the problem lies.
Here is my RT_SiteConfig.pm file:
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
Set( $rtname, 'cmo');
Set($DatabasePassword , "rt_pass");
Set($Organization , "cmo");
Set($NotifyActor, 1);
Set($WebBaseURL , "http://rt.okaycompany.com");
Set($ParseNewMessageForTicketCcs, 1);
Set($ParseFollowupMessageForTicketCcs, 1);
Set($Timezone, 'America/Los_Angeles');
Set($OwnerEmail , 'nsi at an.okaycompany.com');
Set($LoopsToRTOwner , 1);
Set($StoreLoops , undef);
Set($MaxAttachmentSize , 10000000);
Set($TruncateLongAttachments , undef);
Set($DropLongAttachments , undef);
Set($RTAddressRegexp , '(((helpdesk)|[a-z]+-(support|oncall|todo|tools|system|ne
twork))|\@rt|\@tickets|\@sgrt)');
Set($CanonicalizeOnCreate , 0);
Set($SenderMustExistInExternalDatabase , false);
Set($CorrespondAddress , 'RT_CorrespondAddressNotSet');
Set($CommentAddress , 'RT_CommentAddressNotSet');
Set($LogToFileNamed, "/var/log/rt3/rt.log");
Set($LogToFile, 'debug');
Set($AuthMethods, ['Internal','LDAP']);
Set($LdapExternalAuth, 1);
Set($LdapExternalInfo, 1);
Set($LdapAutoCreateNonLdapUsers, 0);
Set($LdapAttrMap, {'Name' => 'sAMAccountName',
'EmailAddress' => 'mail',
'Organization' => 'physicalDeliveryOfficeName',
'RealName' => 'cn',
'ExternalContactInfoId' => 'dn',
'ExternalAuthId' => 'sAMAccountName',
'Gecos' => 'sAMAccountName',
'WorkPhone' => 'telephoneNumber',
'Address1' => 'streetAddress',
'City' => 'l',
'State' => 'st',
'Zip' => 'postalCode',
'Country' => 'co'}
);
Set($LdapRTAttrMatchList, ['ExternalContactInfoId', 'Name',
'EmailAddress', 'RealName',
'WorkPhone', 'Address2']
);
Set($LdapEmailAttrMatchList, ['mail', 'mailRoutingAddress',
'mailAlternateAddress']
);
#Set($LdapEmailAttrMatchPrefix, ['', 'SMTP:'] );
Set($LdapEmailAttrMatchPrefix, ['SMTP:'] );
Set($LdapServer, 'thecorporateoverloadldapserver.com:3268');
Set($LdapUser, 'theaccount');
Set($LdapPass, 'thepassword');
Set($LdapBase, 'DC=corp,DC=int,DC=corporateoverloard,DC=com');
Set($LdapUidAttr, 'sAMAccountName');
$LdapFilter="(objectclass=*)";
Set($LdapSSLVersion, 3);
1;
Here is output from the logs:
[Fri May 2 16:50:19 2008] [debug]: Converting 'us-ascii' to 'utf-8'
for text/plain - [RT #110565] [cmo #70143] [Comment] Supervisor
Changes (/
opt/rt3/lib/RT/I18N.pm:240)
[Fri May 2 16:50:19 2008] [debug]: Found a ticket ID. It's 70143
(/opt/rt3/lib/RT/Interface/Email.pm:480)
[Fri May 2 16:50:19 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mail=SMTP:payroll at tickets.int.corpoverloard.com =>
EmailAddress: , Name: , RealName: "" (/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:19 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mailRoutingAddress=SMTP:payroll at tickets.i
nt.corpoverloard.com => EmailAddress: , Name: , RealName: ""
(/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:19 2008] [debug]: About to think about scrips for
transaction #839194 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)
[Fri May 2 16:50:19 2008] [debug]: About to prepare scrips for
transaction #839194 (/opt/rt3/lib/RT/Transaction_Overlay.pm:171)
[Fri May 2 16:50:19 2008] [debug]: Found 1 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:365)
[Fri May 2 16:50:19 2008] [debug]: Converting 'us-ascii' to 'utf-8'
for text/plain - [RT #110565] [cmo #70143] [Comment] Supervisor
Changes (/
opt/rt3/lib/RT/I18N.pm:240)
[Fri May 2 16:50:19 2008] [debug]: Found a ticket ID. It's 70143
(/opt/rt3/lib/RT/Interface/Email.pm:480)
[Fri May 2 16:50:19 2008] [debug]: About to commit scrips for
transaction #839194 (/opt/rt3/lib/RT/Transaction_Overlay.pm:180)
[Fri May 2 16:50:20 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mailAlternateAddress=SMTP:payroll at tickets
.int.corpoverloard.com => EmailAddress: , Name: , RealName: ""
(/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:20 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mail=SMTP:payroll at tickets.int.corpoverloard.com =>
EmailAddress: , Name: , RealName: "" (/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:20 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
sAMAccountName=payroll at tickets.int.corpoverloard.c
om => EmailAddress: , Name: , RealName: ""
(/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:20 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mailRoutingAddress=SMTP:payroll at tickets.i
nt.corpoverloard.com => EmailAddress: , Name: , RealName: ""
(/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:20 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mail=payroll at tickets.int.corpoverloard.com => Ema
ilAddress: , Name: , RealName: "" (/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:20 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mailAlternateAddress=SMTP:payroll at tickets
.int.corpoverloard.com => EmailAddress: , Name: , RealName: ""
(/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:20 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
cn=payroll at tickets.int.corpoverloard.com => Email
Address: , Name: , RealName: "" (/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:21 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
sAMAccountName=payroll at tickets.int.corpoverloard.c
om => EmailAddress: , Name: , RealName: ""
(/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:21 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mail=payroll at tickets.int.corpoverloard.com => Ema
ilAddress: , Name: , RealName: "" (/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:21 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
cn=payroll at tickets.int.corpoverloard.com => Email
Address: , Name: , RealName: "" (/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:21 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mail=SMTP:payroll at tickets.int.corpoverloard.com =>
EmailAddress: , Name: , RealName: "" (/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:21 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mail=SMTP:payroll at tickets.int.corpoverloard.com =>
EmailAddress: , Name: , RealName: "" (/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:21 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mailRoutingAddress=SMTP:payroll at tickets.i
nt.corpoverloard.com => EmailAddress: , Name: , RealName: ""
(/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:22 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mailRoutingAddress=SMTP:payroll at tickets.i
nt.corpoverloard.com => EmailAddress: , Name: , RealName: ""
(/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:22 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mailAlternateAddress=SMTP:payroll at tickets
.int.corpoverloard.com => EmailAddress: , Name: , RealName: ""
(/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:22 2008] [crit]: User creation failed in
mailgateway: Could not set user info
(/opt/rt3/lib/RT/Interface/Email.pm:243)
[Fri May 2 16:50:22 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mailAlternateAddress=SMTP:payroll at tickets
.int.corpoverloard.com => EmailAddress: , Name: , RealName: ""
(/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:22 2008] [crit]: User creation failed in
mailgateway: Could not set user info
(/opt/rt3/lib/RT/Interface/Email.pm:243)
[Fri May 2 16:50:22 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mail=SMTP:payroll at tickets.int.corpoverloard.com =>
EmailAddress: , Name: , RealName: "" (/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:23 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mailRoutingAddress=SMTP:payroll at tickets.i
nt.corpoverloard.com => EmailAddress: , Name: , RealName: ""
(/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:23 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mail=SMTP:payroll at tickets.int.corpoverloard.com =>
EmailAddress: , Name: , RealName: "" (/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:23 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mailAlternateAddress=SMTP:payroll at tickets
.int.corpoverloard.com => EmailAddress: , Name: , RealName: ""
(/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:23 2008] [warning]: Couldn't load user
'payroll at tickets.int.corpoverloard.com'.giving up
(/opt/rt3/lib/RT/Interface/Email.pm:329)
[Fri May 2 16:50:23 2008] [crit]: User
'payroll at tickets.int.corpoverloard.com' could not be loaded in the
mail gateway (/opt/rt3/lib/RT/Interface/Email.
pm:243)
[Fri May 2 16:50:23 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mailRoutingAddress=SMTP:payroll at tickets.i
nt.corpoverloard.com => EmailAddress: , Name: , RealName: ""
(/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:23 2008] [error]: RT could not load a valid user,
and RT's configuration does not allow
for the creation of a new user for this email (nsi at corp.okaycompany.com).
You might need to grant 'Everyone' the right 'ReplyToTicket' for the
queue hr. (/opt/rt3/lib/RT/Interface/Email.pm:243)
[Fri May 2 16:50:24 2008] [info]: RT::User::LookupExternalUserInfo :
DC=,DC=corp,DC=int,DC=corpoverloard,DC=com
mailAlternateAddress=SMTP:payroll at tickets
.int.corpoverloard.com => EmailAddress: , Name: , RealName: ""
(/opt/rt3/local/lib/RT/User_Local.pm:563)
[Fri May 2 16:50:24 2008] [warning]: Couldn't load user
'payroll at tickets.int.corpoverloard.com'.giving up
(/opt/rt3/lib/RT/Interface/Email.pm:329)
[Fri May 2 16:50:24 2008] [crit]: User
'payroll at tickets.int.corpoverloard.com' could not be loaded in the
mail gateway (/opt/rt3/lib/RT/Interface/Email.
pm:243)
[Fri May 2 16:50:24 2008] [error]: Could not record email: Could not
load a valid user
(/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)
[Fri May 2 16:50:24 2008] [error]: RT could not load a valid user,
and RT's configuration does not allow
for the creation of a new user for this email (nsi at corp.okaycompany.com).
You might need to grant 'Everyone' the right 'ReplyToTicket' for the
queue hr. (/opt/rt3/lib/RT/Interface/Email.pm:243)
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