[rt-users] Rép. :Re: CF - Select values rights

Horst Kriegers Horst.Kriegers at loterie.ch
Tue May 6 04:34:43 EDT 2008


Kenn,
 
our infrastructure is as described below.
 
I hoped I shall give right just to change the list Values (<option>)
without being able to change other information.
It's all right, we can live with this.
 
Thanks for your help
Horst
 

>>> Le Lundi, 5. Mai 2008 à  18:45, Kenneth Crocker <KFCrocker at lbl.gov>
a écrit :
Horst,


I'm sorry. It wasn't clear to me when you stated "change the value" if

you meant within a ticket or in the definition. To change the value "in

the definition", you have to grant the "AdminCustomField" to the 
appropriate group. To modify values for a CF "in a ticket", 
"ModifyCustomField". We only allow our System Admin group to have the 
"AdminCustomField" rights for "global" CFs. For a CF that is for a 
specific queue, we grant that right to the Technical support group
only. 
I'm not familiar with your infrastructure, so I don't know what else I

can tell you. Hope this helps.


Kenn
LBNL

On 5/5/2008 12:09 AM, Horst Kriegers wrote:
> Kenn,
> Thanks four your answer.
>  
> CF are for specific queues and specific group and I have defined the

> appropriate rights.
> But what I wish, is to give the right to only add or remove values
and 
> not to change
> others properties like the "Name", "Description", "Type", "Applies
to", 
> "Validation", "Link values to" and "Include page".
>  
> Is this possible ?
>  
>  
> Horst
>  >>> Le Vendredi, 2. Mai 2008 à  20:13, Kenneth Crocker 
> <KFCrocker at lbl.gov> a écrit :
> Horst,
> 
> 
> What other rights do those users have and are they "Global" rights
or
> for a specific queue? Are they rights granted to individual users or
> user only in a certain group? Is the CF applied to ALL queues or
just
> that specific one? Normally, one would have to go to
> Configuration->Custom Field->Group Rights and grant the appropriate
> rights to the correct group or user, depending on how your
> infrastructure is set up, but you didn't specify whether you grant
> rights to users individually, globally or only in groups. That would
help.
> 
> 
> Kenn
> LBNL
> 
> On 5/1/2008 11:18 PM, Horst Kriegers wrote:
>  > I need to give some users the right to only add/remove values for
>  > a "select one from many" custom field.
>  > 
>  > It is possible ? What are the rights which must be defined ?
>  > 
>  > Thanks for your help.
>  > Horst
>  > 
>  > 
>  >
>  >
_______________________________________________________________________
>  >
>  > Le contenu de ce courriel est uniquement réservé à la personne ou
>  > l'organisme à qui il est destiné. Si vous n'êtes pas le
destinataire
>  > prévu, veuillez nous en informer au plus vite et détruire le
présent
>  > courriel. Dans ce cas, il ne vous est pas permis de copier ce
courriel,
>  > de le distribuer ou de l'utiliser de quelque manière que ce soit.
>  >
>  >
_______________________________________________________________________
>  >
>  > The content of this e-mail is intended only and solely for the use
of
>  > the named recipient or organisation. If you are not the named
recipient,
>  > please inform us immediately and delete the present e-mail. In
this
>  > case, you are nor allowed to copy, distribute or use this e-mail
in any
>  > way.
>  >
>  >
_______________________________________________________________________
>  >
>  >
>  >
------------------------------------------------------------------------
>  >
>  > _______________________________________________
>  > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users 
>  >
>  > Community help: http://wiki.bestpractical.com 
>  > Commercial support: sales at bestpractical.com 
>  >
>  >
>  > Discover RT's hidden secrets with RT Essentials from O'Reilly
Media.
>  > Buy a copy at http://rtbook.bestpractical.com 
> 
> 
> 
>
_______________________________________________________________________
> 
> Le contenu de ce courriel est uniquement réservé à la personne ou 
> l'organisme à qui il est destiné. Si vous n'êtes pas le destinataire

> prévu, veuillez nous en informer au plus vite et détruire le présent

> courriel. Dans ce cas, il ne vous est pas permis de copier ce
courriel, 
> de le distribuer ou de l'utiliser de quelque manière que ce soit.
> 
>
_______________________________________________________________________
> 
> The content of this e-mail is intended only and solely for the use of

> the named recipient or organisation. If you are not the named
recipient, 
> please inform us immediately and delete the present e-mail. In this 
> case, you are nor allowed to copy, distribute or use this e-mail in
any 
> way.
> 
>
_______________________________________________________________________
> 



___________________________________________________________
Le contenu de ce courriel est uniquement réservé à la personne ou 
l'organisme à qui il est destiné. Si vous n'êtes pas le destinataire
prévu, veuillez nous en informer au plus vite et détruire le présent
courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel,
de le distribuer ou de l'utiliser de quelque manière que ce soit.

The content of this e-mail is intended only and solely for the use 
of the named recipient or organisation. If you are not the named 
recipient, please inform us immediately and delete the present e-mail. 
In this case, you are nor allowed to copy, distribute or use this 
e-mail in any way.
___________________________________________________________
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20080506/a6015593/attachment.html>


More information about the rt-users mailing list