[rt-users] Link issues in the Tickets section (ie: static search)

Mon May 5 13:30:16 EDT 2008

I seem to have fixed the issue by changing the WebPath to:
Set($WebPath , "");

Also brought the 
Set ($DefaultSearchResultFormat

To the RT_SiteConfig.pm

Thanks Ken... again.... LOL

Nelson Pereira 

Telecom Network Admin
Protus IP Solutions Inc.
2379 Holly Lane, Suite 210
Ottawa, Ontario
Canada K1V 7P2
www.protus.com 

npereira at protus.com
[t] 888.733.0000 x 528
[p] 613.733.0000 x 528
[f] 613.822.5083
	Protus IP Solutions	

-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
Sent: Monday, May 05, 2008 12:55 PM
To: Nelson Pereira
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Link issues in the Tickets section (ie: static
search)

Nelson,

	Get into a unix session on your RT server (make sure you have
the 
appropriate privileges), The navigate to the directory where the 
RT_SiteConfog.pm file exists and make your changes there. You should be 
familiar with it, as you must have already made some changes for your 
use of LDAP, etc. You will fins the entries there.

Kenn
LBNL

On 5/5/2008 7:13 AM, Nelson Pereira wrote:
> How do you make those changes? In which file?
> 
> 
> 
> Nelson Pereira 
> 
> Telecom Network Admin
> Protus IP Solutions Inc.
> 2379 Holly Lane, Suite 210
> Ottawa, Ontario
> Canada K1V 7P2
> www.protus.com 
> 
> npereira at protus.com
> [t] 888.733.0000 x 528
> [p] 613.733.0000 x 528
> [f] 613.822.5083
> 	Protus IP Solutions	
> -----Original Message-----
> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
> Sent: Friday, May 02, 2008 6:02 PM
> To: Nelson Pereira
> Subject: Re: [rt-users] Link issues in the Tickets section (ie: static
> search)
> 
> Nelson,
> 
> 
> 	I don't think you want the extra "/" at the end of "RT::WebURL 
> https://rt.protus.org//". I'd drop it to just 1 "/".
> 	I'd also drop the extra "/" at the front of your
> "HREF="//Ticket". I 
> think it should be "HREF="/Ticket/...".
> 	Make those two changes and try it again.
> 
> 
> Kenn
> LBNL
> 
> On 5/2/2008 12:17 PM, Nelson Pereira wrote:
>> RT::DefaultSearchResultFormat '<B><A
>> HREF="//Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
'<B><A
>>
>
HREF="//Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject
>> ', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
>> '<small>__Requestors__</small>',
'<small>__CreatedRelative__</small>',
>> '<small>__ToldRelative__</small>',
>> '<small>__LastUpdatedRelative__</small>',
> '<small>__TimeLeft__</small>'
>>
>> RT::WebBaseURL https://rt.protus.org  
>>
>> RT::WebURL https://rt.protus.org//  
>>
>>
>>
>>
>>
>> Nelson Pereira 
>>
>> 	
>>
>> -----Original Message-----
>> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
>> Sent: Thursday, May 01, 2008 3:30 PM
>> To: Nelson Pereira
>> Subject: Re: [rt-users] Link issues in the Tickets section (ie:
static
>> search)
>>
>> Nelson,
>>
>>
>> 	Navigate to Configuration->Tools->System Configuration and tell
>> me what 
>> you have for:
>>
>> 	RT::DefaultSearchResultFormat
>> 	RT::WebBaseURL
>> 	RT::WebURL
>>
>> 	I believe it is one or more of those guys.
>>
>>
>> Kenn
>> LBNL
>>
>> On 5/1/2008 9:54 AM, Nelson Pereira wrote:
>>> Which one could it be?
>>> Ive went through my rt site config an all seems correct.
>>>
>>>
>>>
>>> Nelson Pereira 
>>>
>>> Telecom Network Admin
>>> Protus IP Solutions Inc.
>>> 2379 Holly Lane, Suite 210
>>> Ottawa, Ontario
>>> Canada K1V 7P2
>>> www.protus.com 
>>>
>>> npereira at protus.com
>>> [t] 888.733.0000 x 528
>>> [p] 613.733.0000 x 528
>>> [f] 613.822.5083
>>> 	Protus IP Solutions	
>>>
>>> -----Original Message-----
>>> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
>>> Sent: Thursday, May 01, 2008 12:31 PM
>>> To: Nelson Pereira
>>> Cc: rt-users at lists.bestpractical.com
>>> Subject: Re: [rt-users] Link issues in the Tickets section (ie:
> static
>>> search)
>>>
>>> Nelson,
>>>
>>>
>>> 	I'm not sure because I'm not seeing everything, but it sounds
>>> like one 
>>> or more of your "Config" settings is wrong.
>>>
>>>
>>> Kenn
>>> LBNL
>>>
>>> On 5/1/2008 8:29 AM, Nelson Pereira wrote:
>>>> Anyone have an idea about the issue I am having?
>>>>
>>>>  
>>>>
>>>> Nelson
>>>>
>>>>
>
------------------------------------------------------------------------
>>>> *From:* rt-users-bounces at lists.bestpractical.com 
>>>> [mailto:rt-users-bounces at lists.bestpractical.com] *On Behalf Of
>>> *Nelson 
>>>> Pereira
>>>> *Sent:* Tuesday, April 29, 2008 2:52 PM
>>>> *To:* rt-users at lists.bestpractical.com
>>>> *Subject:* [rt-users] Link issues in the Tickets section (ie:
static
>>> search)
>>>>  
>>>>
>>>> Hi all,
>>>>
>>>>  
>>>>
>>>> I've noticed a problem that I'm unsure when it actually started.
>>>>
>>>>  
>>>>
>>>> When you click on the Tickets link 
>>>> (https://domain.com/Search/Build.html) at the top of the page in RT
>> at
>>> a 
>>>> glance,
>>>>
>>>> When you click on one of the tickets that show up, the link is
> wrong,
>>>> hence brings you to a page cannot be displayed.
>>>>
>>>>  
>>>>
>>>> The link looks like this: https://ticket/Display.html?id=143
>>>>
>>>> When it should look like this:
>>> https://domain.com/Ticket/Display.html?id=143
>>>>  
>>>>
>>>> Notice the host part missing and the "t" is suppose to be
>> Capitalized.
>>>>  
>>>>
>>>> Anyone can tell me how I can fix this? This seams to be an issue
> with
>>>> the search I think or something.
>>>>
>>>>  
>>>>
>>>>  
>>>>
>>>> *Nelson Pereira*
>>>> Senior Network Administrator
>>>>
>>>> Protus IP Solutions Inc.
>>>> npereira at protus.com <mailto:npereira at protus.com>
>>>> phone: 613.733.0000 ext.528
>>>> MyFax: 613.822.5083
>>>> www.myfax.com <http://www.myfax.com>
>>>>
>>>> Refer your friends and colleagues to MyFax!
>>>> Click here for more information. 
>>>> <http://www.myfax.com/referral_program.asp>
>>>>
>>>> 	
>>>>
>>>> www.MyFax.com <http://www.myfax.com>
>>>>
>>>>  
>>>>
>>>>
>>>>
>
------------------------------------------------------------------------
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