[rt-users] Link issues in the Tickets section (ie: static search)

[RT Lists]

Hi Nelson,

Forgive me if I'm covering what you've tried already. To start out, in your
RT_SiteConfig, verify your WebPath and WebBaseURL settings.  As an example,
here's the relevant settings from an existing RT setup:
Set($WebPath , "/rt");
Set($WebBaseURL , "http://10.0.0.15:$WebPort");

This tells RT that it's supposed to be located at http://10.0.0.15:80/rt (I
think in your case, $WebPath would be just "/").

As for the capitalization issue... have you performed any changes whatsoever
to RT-related files, other than RT_SiteConfig.pm in [rtpath]/etc?

-Matt


On Tue, Apr 29, 2008 at 12:51 PM, Nelson Pereira <npereira at protus.com>
wrote:

>  Hi all,
>
>
>
> I've noticed a problem that I'm unsure when it actually started.
>
>
>
> When you click on the Tickets link (https://domain.com/Search/Build.html)
> at the top of the page in RT at a glance,
>
> When you click on one of the tickets that show up, the link is wrong,
> hence brings you to a page cannot be displayed.
>
>
>
> The link looks like this: https://ticket/Display.html?id=143
>
> When it should look like this:
> https://domain.com/Ticket/Display.html?id=143
>
>
>
> Notice the host part missing and the "t" is suppose to be Capitalized.
>
>
>
> Anyone can tell me how I can fix this? This seams to be an issue with the
> search I think or something.
>
>
>
>
>
> *Nelson Pereira*
> Senior Network Administrator
>
> Protus IP Solutions Inc.
> npereira at protus.com
> phone: 613.733.0000 ext.528
> MyFax: 613.822.5083
> www.myfax.com
>
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