[rt-users] How to disable "new ticket" page in selfservice for unprivileged users in RT 3.6.6?

[Ruslan Zakirov]

Hack html/SelfService/Elements/Tabs a little. Delete references to
*Create*, this just hides Create interface from SelfService

Or you can replace html/SelfService/Create* files with simple pages
which redirect to your custom form using simple text "go there and use
that form" or real HTTP redirect.

use whatever is easier for you

On Tue, May 6, 2008 at 4:21 PM, wesik <wes at gower.pl> wrote:
>
>
>
>
> Hi all.
>
> I've got couple of queues where mostly all new tickets are made by
> unprivileged users via e-mail. They get Autoreply msgs with their
> login/password to the SelfService WebUI and all works well, they can see
> their tickets etc. But I want to disable the "New Ticket" page for them in
> SelfService so they could only make new tickets by form on a www page witch
> sends e-mail to RT (not from WebUI from SelfService). How can I do that the
> simplest way?
>
> Best regards,
>
> WeSik
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-- 
Best regards, Ruslan.